Elena Eubanks
South Saint Paul
Summary
Experienced operations leader with a proven track record of improving efficiency and leading high-performing teams. Skilled in time management, communication, and project management, ready to bring expertise in problem-solving and leadership to drive success in a new role. Eager to contribute to a dynamic team and support strategic business initiatives.
Overview
13
13
years of professional experience
Work History
Operations Manager
Thirsty Whale Bakery, Muddy Paws Cheesecake
Minneapolis
05.2025 - Current
- Resolve customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Manage daily operations of multiple locations to maximize efficiency & guest satisfaction.
- Developed a talented team, participating in hiring, coaching, and performance management processes.
Director of Retail Operations
Mulberrys Garment Care
Roseville
06.2023 - 04.2025
- Oversaw the recruitment and training of new staff members.
- Kept department on-target to meet sales and profit objectives by minimizing expenses and pursuing revenue generation opportunities.
- Managed daily operations, client relations and IT.
- Directed and supervised staff performance.
- Evaluated existing processes and procedures regularly in order to implement improvements where necessary.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
Area Operations Manager
FHG Inc
Edina
07.2022 - 06.2023
- Drive area growth through program quality, sales initiatives and customer service.
- Mentor team members by demonstrating best practices for sales and customer service.
Staffing Coordinator
Carebuilders at Home
Eden Prairie
09.2020 - 07.2022
- Directed talent management, recruitment and employee retention efforts.
- Coordinated and planned work shift schedules according to availability.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
- Worked within HR department to devise and update policies as needed for corporate accountability and workplace health.
- Monitored development, implementation and updates of individualized care plans.
Restaurant General Manager
Chipotle Mexican Grill
Twin Cities
08.2016 - 01.2021
- Managed metrics to reach sales goals as well as maintained labor and food costs.
- Monitored PNL worksheet.
- Placed orders from 8-10 different vendors weekly.
- Uphold intense food safety standards by following health dept & FDA guidelines.
- Developed management teams by following training tools and relentless training.
- Diagnosed troubleshoot and regulate inventories and critical items.
- Created a family-feel culture - Maintained 98% customer satisfaction through our customer survey 'Voice of the customer'.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
01.2013 - 09.2016
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs on a daily basis.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Consistently obtained highest rating from the county health department.
Education
Minnesota School of Business
Richfield, MNEverett Community College
Everett, WASkills
- Time management
- Communication skills
- Leadership
- Project Management
- Problem Management
References
References available upon request
Timeline
Operations Manager
Thirsty Whale Bakery, Muddy Paws Cheesecake
05.2025 - Current
Director of Retail Operations
Mulberrys Garment Care
06.2023 - 04.2025
Area Operations Manager
FHG Inc
07.2022 - 06.2023
Staffing Coordinator
Carebuilders at Home
09.2020 - 07.2022
Restaurant General Manager
Chipotle Mexican Grill
08.2016 - 01.2021
01.2013 - 09.2016
Minnesota School of Business
Everett Community College