Eli Halliwell
Richfield,MN
Summary
Dynamic and results-driven professional with extensive experience at The Emily Program, excelling in crisis intervention and documentation. Proven ability to enhance team performance through effective training along with superlative verbal and written communication. Skilled in multitasking and problem-solving, consistently achieving high standards in client care and operational efficiency.
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Behavioral Health Technician
The Emily Program
11.2024 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Facilitated on-site activities, support groups, and outings for clients.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Prepared and submitted daily behavioral reports including managing over 100 emails to facilitate care with the on-site therapists, medical doctors, psychiatrist, and registered dieticians.
Veterinary Clinic Supervisor
PetIQ
11.2023 - 11.2024
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
- Managed daily operations of a 5-person clinic supporting approximately 200 patients per week.
- Communicated with patients, asked appropriate questions, and employed active listening to determine best care.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
Lead Dog Handler
Woof Central
06.2023 - 11.2024
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Managed up to 50 dogs of varying breeds and sizes, providing attentive care.
- Interpreted body language to keep dogs engaged in fun activities and de-escalated potential cases of aggression.
Clerk
USPS
08.2022 - 06.2023
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Tracked outgoing mail to provide accurate customer updates.
- Processed and organized approximately 5,000 incoming letters and approximately 500 packages for distribution to appropriate departments.
Keyholder Manager
Barnes & Noble
10.2021 - 07.2022
- Opened approximately 60-120 inventory boxes and restocked shelves.
- Accepted and processed customer returns.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
911 Emergency Dispatcher
Allina Health EMS
01.2020 - 03.2022
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received public emergency and non-emergency calls approximately 50-200 a shift and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
EMT
Allina Health EMS
05.2016 - 01.2020
- Collaborated with medical professionals to communicate patient needs with accuracy and speed using hospital and medical codes.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
- Evaluated approximately 16 patient vital signs a shift and status to determine care needs using pulse oximeters and electronic vital sign machines.
Teaching Assistant
University of Northwestern
08.2018 - 05.2019
- Supported classroom activities, tutoring, and reviewing work.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
Research Assistant
University of Northwestern
08.2018 - 05.2019
- Provided support and guidance to junior lab staff.
- Prepared reagents and solutions following standard laboratory formulas and procedures.
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Recorded and analyzed data to produce reports of results.
Lead Machine Operator
Nalato
09.2015 - 05.2016
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Complied with company and OSHA safety rules and regulations.
- Set up and ran machinery to produce exceptional products for industrial needs.
Shift Leader
Dairy Queen Grill & Chill
09.2014 - 10.2015
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Education
Bachelor of Arts - Psychology
University of Minnesota
Minneapolis, MN05-2027
Bachelor of Science - Biology
University of Northwestern
Saint Paul, MNCertificate - Emergency Medical Technician
WITC
New Richmond, WI02-2016
High School Diploma -
Baldwin-Woodville High School
Baldwin, WI05-2015
Skills
- Multitasking and organization
- Verbal and written communication
- Crisis intervention
- Time management
- Documentation and reporting
- Problem-solving
- Decision-making
- Training and mentoring
- Staff oversight
- Workplace safety
Certification
- CPR - AHA
- First Aid - AHA
Languages
English
Native or Bilingual
American Sign Language
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balancePersonal development programsFlexible work hoursSoftware
Avatar
Microsoft
Outlook
Asta-Vet
Timeline
Behavioral Health Technician
The Emily Program
11.2024 - Current
Veterinary Clinic Supervisor
PetIQ
11.2023 - 11.2024
Lead Dog Handler
Woof Central
06.2023 - 11.2024
Clerk
USPS
08.2022 - 06.2023
Keyholder Manager
Barnes & Noble
10.2021 - 07.2022
911 Emergency Dispatcher
Allina Health EMS
01.2020 - 03.2022
Teaching Assistant
University of Northwestern
08.2018 - 05.2019
Research Assistant
University of Northwestern
08.2018 - 05.2019
EMT
Allina Health EMS
05.2016 - 01.2020
Lead Machine Operator
Nalato
09.2015 - 05.2016
Shift Leader
Dairy Queen Grill & Chill
09.2014 - 10.2015
Bachelor of Arts - Psychology
University of Minnesota
Bachelor of Science - Biology
University of Northwestern
Certificate - Emergency Medical Technician
WITC
High School Diploma -
Baldwin-Woodville High School
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