Summary
Overview
Work History
Education
Skills
Timeline
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Eli Herrmann

Saint Paul

Summary

Dynamic and highly reliable bartender with extensive experience at The Pointe Bar and Grill, excelling in customer service and team training. Proven ability to upsell menu items, enhancing revenue while maintaining a clean and organized bar. Skilled in classic cocktails and responsible alcohol service, fostering strong customer relationships and loyalty. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Friendly Bartender with exceptional communication skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

3
3
years of professional experience

Work History

Bartender

The Pointe Bar and Grill
12.2024 - Current
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Served high customer volumes during special events, nights, and weekends.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Floor Manager

The Pointe Bar and Grill
05.2024 - Current
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed team of 9-12 employees to maintain smooth-running operations of the floor.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Server

The Pointe Bar and Grill
06.2022 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Coach

Team 36 Lacrosse
05.2024 - Current
  • Organized practice sessions, exercise and conditioning to improve player performance.
  • Led and motivated lacrosse team members to new heights of athleticism, gameplay and sportsmanship.
  • Corrected deficiencies in player scooping, passing and other critical techniques.
  • Maintained high team morale with positive coaching strategies and fan support.
  • Coordinated seasonal, non-traditional season and off-season activities in support of lacrosse team.
  • Utilized various coaching models and techniques to maximize client success.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.

Education

Bachelor of Science - Exercise Science

University of St Thomas
Saint Paul, MN
05-2027

High School Diploma -

Prior Lake-Savage High School
Prior Lake, MN
06-2023

Skills

  • Menu memorization
  • Classic cocktails
  • Cocktail list development
  • Bar service preparation
  • Team training and development
  • Customer service expertise
  • Outgoing personality
  • Highly reliable
  • Outstanding customer service
  • Responsible alcohol service
  • Safe food handling procedures
  • Maintaining a clean bar

Timeline

Bartender

The Pointe Bar and Grill
12.2024 - Current

Floor Manager

The Pointe Bar and Grill
05.2024 - Current

Coach

Team 36 Lacrosse
05.2024 - Current

Server

The Pointe Bar and Grill
06.2022 - Current

Bachelor of Science - Exercise Science

University of St Thomas

High School Diploma -

Prior Lake-Savage High School

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Eli Herrmann