Eliana Christensen
Saint Paul
Summary
Results-driven Shift Manager with over 8 years of experience in fast-paced environments, known for enhancing operational efficiency, strengthening organizational management, and elevating guest satisfaction. Brings a proven track record of successfully overseeing daily operations, ensuring team adherence to protocols, and streamlining workflows to improve overall performance. Committed to fostering a collaborative team environment while consistently achieving operational goals, and recognized as a reliable, adaptable leader with strong communication skills and the ability to thrive in changing demands.
Overview
9
9
years of professional experience
Work History
Shift Manager
Noodles & Company
Woodbury, MN
06.2017 - Current
- Supervised daily operations to ensure efficient workflow and high-quality service.
- Trained and mentored staff on best practices in customer service and food preparation.
- Resolved customer complaints promptly, improving overall guest satisfaction ratings.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Shift Manager
Express Clothing
Edina, MN
04.2022 - 11.2022
- Collaborated with upper management to strategize promotional events and boost sales revenue.
- Kept employees operating productively and working on task to meet business and customer needs.
- Exercised composure under pressure and in escalated customer service scenarios.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Marked-down clearance items and relocated merchandise to proper store areas.
Shift Manager
Coldstone Creamy
Mendota Heights, MN
05.2019 - 11.2019
- Implemented inventory management processes to minimize waste and enhance supply chain efficiency.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Trained and mentored staff on best practices in customer service and food preparation.
Education
No Degree - Psychology
Metropolitan State University
Saint Paul, MN05-2029
High School Diploma -
Woodbury High School
Woodbury, MN06-2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Supply ordering
- Willingness to learn
- Multitasking and prioritizing
- Organizational skills
- Inventory and stocking
Languages
Spanish
Native or Bilingual
Timeline
Shift Manager
Express Clothing
04.2022 - 11.2022
Shift Manager
Coldstone Creamy
05.2019 - 11.2019
Shift Manager
Noodles & Company
06.2017 - Current
No Degree - Psychology
Metropolitan State University
High School Diploma -
Woodbury High School