Summary
Overview
Work History
Education
Skills
Timeline
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Elias Humphrey

Eagan

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating a workplace culture consistent with Hot Topic's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

Starbucks
Eagan
07.2024 - Current
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Provided on-the-job training to new staff members.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Ensured all safety and sanitation regulations were met throughout the shift.
  • Resolved conflicts between staff members in a timely manner.

Team Lead

Whataburger
Spring
12.2022 - 07.2024
  • Collaborated with management to optimize workflow efficiency and productivity.
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
  • Ensured compliance with industry standards and regulations.
  • Resolved escalated customer complaints or queries promptly and efficiently.
  • Trained new staff in relevant processes and procedures.

Trainer

Chick-fil-A
Dover
05.2020 - 10.2022
  • Delivered interactive training sessions on customer service standards and food safety protocols.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Documented all training activities including attendance records, feedback forms, surveys.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Education

High School Diploma -

Pensacola Christian Academy
09-2019

Skills

  • Cash handling
  • Staff training
  • Conflict resolution
  • Safety compliance
  • Process optimization
  • Customer service
  • Team leadership

Timeline

Shift Supervisor

Starbucks
07.2024 - Current

Team Lead

Whataburger
12.2022 - 07.2024

Trainer

Chick-fil-A
05.2020 - 10.2022

High School Diploma -

Pensacola Christian Academy

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Elias Humphrey