Summary
Overview
Work History
Education
Skills
Timeline
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Elie Brazell

Elie Brazell

Minneapolis

Summary

Dynamic professional with experience as an Interpretation Ranger at Jewel Cave National Monument, adept at public speaking and conflict resolution. Proven ability to manage high-stress situations while ensuring safety and enhancing guest satisfaction. Committed to maintaining cleanliness standards and fostering teamwork, contributing to a positive visitor experience.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

4
4
years of professional experience

Work History

Interpretation Ranger

Jewel Cave National Monument
05.2023 - 05.2025
  • Enforced park rules and regulations fairly and consistently, educating visitors about responsible recreation practices when necessary.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Preserved natural resources by implementing sustainable practices and monitoring wildlife habitats.
  • Conducted pre-tour briefings to set expectations and share important information, enhancing guest preparedness and satisfaction.

Train Attendant

1880 Train, Black Hills Central Railroad
12.2021 - 12.2023
  • Ensured safety of passengers by conducting regular train car inspections and reporting any issues or concerns.
  • Managed emergency situations calmly and efficiently, ensuring the safety of all passengers on board.
  • Collaborated with fellow staff members to organize time-sensitive tasks efficiently during periods of high passenger volume.
  • Facilitated smooth boarding procedures by guiding passengers to their assigned seats in an organized manner.
  • Assisted with the training and mentoring of new train attendants as needed, sharing best practices and industry insights to support their professional growth.

Cabin Cleaner

Shady Rest
08.2021 - 11.2021
  • Responded quickly to urgent cleaning requests, demonstrating adaptability while maintaining high standards of cleanliness throughout the property.
  • Contributed to a pleasant guest experience by maintaining clean and well-stocked restroom facilities throughout the property.
  • Improved overall housekeeping efficiency through effective communication with front desk staff regarding room availability status updates.
  • Collaborated with housekeeping team to maintain an organized workflow, ensuring timely completion of tasks.

Education

Associate of Arts - Photography

University of South Dakota
Vermillion, SD
05-2028

Skills

  • Active listening
  • Critical thinking
  • Relationship building
  • Stress tolerant
  • Teamwork
  • Public speaking
  • Safety consciousness
  • Maintaining cleanliness standards

Timeline

Interpretation Ranger

Jewel Cave National Monument
05.2023 - 05.2025

Train Attendant

1880 Train, Black Hills Central Railroad
12.2021 - 12.2023

Cabin Cleaner

Shady Rest
08.2021 - 11.2021

Associate of Arts - Photography

University of South Dakota

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Elie Brazell