Eliora Etop
Sartell
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
2
2
years of professional experience
Work History
Sales Associate
Best Buy
Saint Cloud, MN
06.2024 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Demonstrated product features and benefits, driving customer engagement and satisfaction.
- Processed transactions accurately using point-of-sale systems, ensuring efficiency at checkout.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Collaborated with team members to achieve sales goals and improve store performance.
- Resolved customer inquiries and complaints effectively, fostering positive relationships.
- Organized merchandise displays to maximize visibility and appeal in-store.
- Participated in training sessions to enhance product knowledge and service skills.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Sales Associate
Malibu Tanning Salon
Saint Cloud, MN
06.2025 - 10.2025
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Managed efficient cash register operations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor of Science - Biomedical Sciences
St. Cloud State University
St Cloud MN05-2028
High School Diploma -
Sartell Senior High
Sartell, MN05-2025
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Excellent people skills
- Outgoing personality
- Cash handling
- Flexible schedule
- Exceptional customer service
- Relationship building
Timeline
Sales Associate
Malibu Tanning Salon
06.2025 - 10.2025
Sales Associate
Best Buy
06.2024 - Current
Bachelor of Science - Biomedical Sciences
St. Cloud State University
High School Diploma -
Sartell Senior High