ELISABETH ALFAHED
2212 Conway St
Summary
Dynamic outgoing General Manager with a proven track record in team leadership and customer relationship management, driving profitability through strategic vendor partnerships and effective inventory control. Skilled in staff training and development, fostering a motivated workforce while maintaining operational excellence in a fast-paced environment. Passionate about animal welfare and skilled in cat health care, ensuring the highest standards of care and service.
Overview
9
9
years of professional experience
Work History
Shift Lead/Manager
Ember and Bean Roasting Co
04.2025 - Current
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained and mentored new baristas, enhancing team performance and service standards.
- Managed inventory levels, optimizing stock usage to minimize waste and reduce costs.
- Implemented new beverage recipes, expanding menu offerings and improving customer satisfaction.
- Trained new cashier team members in customer service and money handling processes.
- Trained new team members on beverage preparation techniques and customer service protocols.
- Supervised barista staff, ensuring adherence to quality standards and efficient service delivery.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
General Manager
The Cafe Meow
03.2022 - 04.2025
- Built and maintained relationships with vendors and suppliers.
- Recruited team members to maintain adequate staffing levels.
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Prepared staff work schedules and assigned specific duties.
- Maximized profits through effective management of inventory levels.
- Collaborated closely with other members of the rescue team to coordinate operations effectively.
- Assisted in training new Pet Care Attendants on proper animal handling techniques.
- Conducted daily observations on animal behavior to identify any changes or potential issues.
- Monitored the physical condition of animals under our care; reported any changes or concerns to appropriate personnel immediately.
- Trained new staff members on proper techniques for handling animals and providing appropriate medical care.
- Responded promptly to emergency situations involving sick or injured animals.
- Worked with local rescues to intake cats to the cafe. Included reading over medical records, administering medicines, scanning for ringworm, and other things that are hazardous.
- Helped customers with questions about cat personalities, for potential adoption. Helped connect them with correct rescues.
- I am in charge of trimming all of the cats nails in the cafe.
- Responded to many emails for vendors, adoptees, staff.
- Am in charge of updating time cards, so the owner can properly process the payroll.
Shift Leader
Caribou
08.2020 - 08.2021
- Shift Leader
- Barista
- Managed store closing and opening procedures to ensure safety and security.
- Trained new employees in job duties, safety procedures, and company policies.
- Assisted customers with inquiries, orders and complaints in a timely manner.
- Provided guidance on how to handle difficult customer situations in a professional manner.
Server/Baker
Perkins
06.2019 - 06.2020
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Memorized menu to help diners make informed meal choices.
- Assisted with training of new staff members.
- Processed payments and completed register transactions accurately.
- Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
- Prepared and baked cakes, cookies, pies, and desserts according to recipes.
- Monitored food storage, rotation, and expiration dates to reduce waste.
- Managed inventory of ingredients to ensure availability for production needs.
- Operated various bakery equipment such as mixers, ovens, scales and slicers safely.
Shift Supervisor
Trails Travel Center (Caribou)
12.2018 - 06.2019
- Demonstrated ability to manage a team of employees and ensure successful shift operations.
- Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
- Managed store closing and opening procedures to ensure safety and security.
- Complied with company standards and policies, setting example for team members.
Team Member/Sandwich Artist
Erberts and Gerberts Sandwich Shop
10.2017 - 04.2018
- Cut meats and cheeses for our prep table in the mornings along with all of our sauces and took orders on the POS system and over the phone
- Greeted customers and called back catering orderers to make sure everything was satisfactory.
- Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
- Answered customer questions regarding ingredients and nutrition facts.
- Crafted a variety of sandwiches and salads to customer specifications.
- Excellent time management skills; able to serve multiple customers simultaneously without compromising quality or accuracy of order fulfillment.
- Demonstrated ability to work quickly and efficiently under pressure.
Team Member
Kwik Trip
08.2016 - 09.2017
- Cleaned bathrooms, and floors as well as cappuccino machines and creamer machines
- Kitchen trained, prepared food along with various bakery items
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
- Performed opening and closing duties, including store cleaning and restocking.
- Greeted customers and answered questions regarding products and promotions.
- Sorted, labeled, and dated merchandise to prevent expirations and product losses.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
Education
High School - undefined
Martin County West Junior/Senior High School
06.2017
Skills
- Customer relationship management
- Team leadership
- Staff training/development
- Vendor relationships
- Employee scheduling
- Administrative skills
- Exceptional interpersonal communication
- Latte Art
- Customer relations
- Operations management
- Multitasking
- Administering cat medications
- Cat handling
- Phone Management
- Good in fast paced atmospheres
References
- Wendy Lindloff
- Founder Of “Here To The Rescue” (cat rescue)
- (715) 642-1171
- Minna O'Connell — St.Francis Animal Hospital
- Customer Service Representative
- Old Co-Worker at Cafe Meow
- (505) 554-6810
- minnaoconnell@gmail.com
- Emily Christensen — The Cafe Meow
- Assistant Manager
- (612) 875-2753
- chri3817@umn.edu
Timeline
Shift Lead/Manager
Ember and Bean Roasting Co
04.2025 - Current
General Manager
The Cafe Meow
03.2022 - 04.2025
Shift Leader
Caribou
08.2020 - 08.2021
Server/Baker
Perkins
06.2019 - 06.2020
Shift Supervisor
Trails Travel Center (Caribou)
12.2018 - 06.2019
Team Member/Sandwich Artist
Erberts and Gerberts Sandwich Shop
10.2017 - 04.2018
Team Member
Kwik Trip
08.2016 - 09.2017
High School - undefined
Martin County West Junior/Senior High School