Summary
Overview
Work History
Education
Skills
References
Timeline
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ELISABETH ALFAHED

2212 Conway St

Summary

Dynamic outgoing General Manager with a proven track record in team leadership and customer relationship management, driving profitability through strategic vendor partnerships and effective inventory control. Skilled in staff training and development, fostering a motivated workforce while maintaining operational excellence in a fast-paced environment. Passionate about animal welfare and skilled in cat health care, ensuring the highest standards of care and service.

Overview

9
9
years of professional experience

Work History

Shift Lead/Manager

Ember and Bean Roasting Co
04.2025 - Current
  • Supervised daily operations to ensure efficient workflow and high-quality customer service.
  • Trained and mentored new baristas, enhancing team performance and service standards.
  • Managed inventory levels, optimizing stock usage to minimize waste and reduce costs.
  • Implemented new beverage recipes, expanding menu offerings and improving customer satisfaction.
  • Trained new cashier team members in customer service and money handling processes.
  • Trained new team members on beverage preparation techniques and customer service protocols.
  • Supervised barista staff, ensuring adherence to quality standards and efficient service delivery.
  • Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.

General Manager

The Cafe Meow
03.2022 - 04.2025
  • Built and maintained relationships with vendors and suppliers.
  • Recruited team members to maintain adequate staffing levels.
  • Managed profit goals against budget and prior year, keeping controllable costs within budget.
  • Prepared staff work schedules and assigned specific duties.
  • Maximized profits through effective management of inventory levels.
  • Collaborated closely with other members of the rescue team to coordinate operations effectively.
  • Assisted in training new Pet Care Attendants on proper animal handling techniques.
  • Conducted daily observations on animal behavior to identify any changes or potential issues.
  • Monitored the physical condition of animals under our care; reported any changes or concerns to appropriate personnel immediately.
  • Trained new staff members on proper techniques for handling animals and providing appropriate medical care.
  • Responded promptly to emergency situations involving sick or injured animals.
  • Worked with local rescues to intake cats to the cafe. Included reading over medical records, administering medicines, scanning for ringworm, and other things that are hazardous.
  • Helped customers with questions about cat personalities, for potential adoption. Helped connect them with correct rescues.
  • I am in charge of trimming all of the cats nails in the cafe.
  • Responded to many emails for vendors, adoptees, staff.
  • Am in charge of updating time cards, so the owner can properly process the payroll.

Shift Leader

Caribou
08.2020 - 08.2021
  • Shift Leader
  • Barista
  • Managed store closing and opening procedures to ensure safety and security.
  • Trained new employees in job duties, safety procedures, and company policies.
  • Assisted customers with inquiries, orders and complaints in a timely manner.
  • Provided guidance on how to handle difficult customer situations in a professional manner.

Server/Baker

Perkins
06.2019 - 06.2020
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorized menu to help diners make informed meal choices.
  • Assisted with training of new staff members.
  • Processed payments and completed register transactions accurately.
  • Encouraged guests to buy additional items such as appetizers, drinks, and desserts.
  • Prepared and baked cakes, cookies, pies, and desserts according to recipes.
  • Monitored food storage, rotation, and expiration dates to reduce waste.
  • Managed inventory of ingredients to ensure availability for production needs.
  • Operated various bakery equipment such as mixers, ovens, scales and slicers safely.

Shift Supervisor

Trails Travel Center (Caribou)
12.2018 - 06.2019
  • Demonstrated ability to manage a team of employees and ensure successful shift operations.
  • Trained new employees in job duties, safety protocols, policies and procedures, and company culture.
  • Managed store closing and opening procedures to ensure safety and security.
  • Complied with company standards and policies, setting example for team members.

Team Member/Sandwich Artist

Erberts and Gerberts Sandwich Shop
10.2017 - 04.2018
  • Cut meats and cheeses for our prep table in the mornings along with all of our sauces and took orders on the POS system and over the phone
  • Greeted customers and called back catering orderers to make sure everything was satisfactory.
  • Washed and sliced vegetables and stored unused ingredients in proper containers and fridges.
  • Answered customer questions regarding ingredients and nutrition facts.
  • Crafted a variety of sandwiches and salads to customer specifications.
  • Excellent time management skills; able to serve multiple customers simultaneously without compromising quality or accuracy of order fulfillment.
  • Demonstrated ability to work quickly and efficiently under pressure.

Team Member

Kwik Trip
08.2016 - 09.2017
  • Cleaned bathrooms, and floors as well as cappuccino machines and creamer machines
  • Kitchen trained, prepared food along with various bakery items
  • Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems.
  • Performed opening and closing duties, including store cleaning and restocking.
  • Greeted customers and answered questions regarding products and promotions.
  • Sorted, labeled, and dated merchandise to prevent expirations and product losses.
  • Counted money in cash drawers and communicated correct amounts to supervisors for reports.

Education

High School - undefined

Martin County West Junior/Senior High School
06.2017

Skills

  • Customer relationship management
  • Team leadership
  • Staff training/development
  • Vendor relationships
  • Employee scheduling
  • Administrative skills
  • Exceptional interpersonal communication
  • Latte Art
  • Customer relations
  • Operations management
  • Multitasking
  • Administering cat medications
  • Cat handling
  • Phone Management
  • Good in fast paced atmospheres

References

  • Wendy Lindloff
  • Founder Of “Here To The Rescue” (cat rescue)
  • (715) 642-1171


  • Minna O'Connell — St.Francis Animal Hospital
  • Customer Service Representative
  • Old Co-Worker at Cafe Meow
  • (505) 554-6810
  • minnaoconnell@gmail.com


  • Emily Christensen — The Cafe Meow
  • Assistant Manager
  • (612) 875-2753
  • chri3817@umn.edu

Timeline

Shift Lead/Manager

Ember and Bean Roasting Co
04.2025 - Current

General Manager

The Cafe Meow
03.2022 - 04.2025

Shift Leader

Caribou
08.2020 - 08.2021

Server/Baker

Perkins
06.2019 - 06.2020

Shift Supervisor

Trails Travel Center (Caribou)
12.2018 - 06.2019

Team Member/Sandwich Artist

Erberts and Gerberts Sandwich Shop
10.2017 - 04.2018

Team Member

Kwik Trip
08.2016 - 09.2017

High School - undefined

Martin County West Junior/Senior High School
ELISABETH ALFAHED