Elise D. Mead
Embarrass
Summary
Detail-oriented individual with exceptional customer service and cash handling skills. Utilizes problem-solving knowledge to address customer inquiries and ensure smooth operations. Proven communication and project management skills. Takes a proactive and positive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Valued for teamwork and consistently achieving positive results, exhibiting flexibility in dynamic situations.
Overview
23
23
years of professional experience
Work History
Peak Time Teller
U.S. Bank
07.2023 - Current
- Process customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assist customers with account inquiries, providing individual service and solutions.
- Resolve customer issues promptly, utilizing strong problem-solving skills to enhance client relations.
- Cultivate positive relationships with clients, creating a welcoming environment for all customers visiting the branch.
Application Support Specialist
Frandsen Bank & Trust
01.2020 - 09.2021
- Assisted Business Managers in maximizing the uses of Fiserv Premier and in resolving software or operational issues.
- Provided excellent internal and external customer service.
- Resolved complex customer technical and/or operational problems with Fiserv Premier and other banking related products.
- Provided detailed explanations to clients about software use, navigation, reporting and other technical operations.
- Assisted in hands-on upgrading and training of new Teller hardware to many of the Minnesota Branches.
- Use of independent judgment and team participation.
Loan Operations Specialist III
Sunrise Banks
07.2016 - 12.2019
- Provide professional, timely internal and external customer service.
- Book and board new, refinance/renewal consumer and commercial loans.
- Research and resolve internal/external customer issues in a timely manner.
- Process incoming/outgoing participation payments.
- Process loan payments and loan advances daily.
- Monitor and resolve assigned reports which included Non-Post resolution, File Maintenance and others as requested.
Loan Operations Specialist III
Deerwood Bank
09.2015 - 07.2016
- Provide professional, timely internal and external customer service.
- Create consumer and commercial loan documents using LaserPro.
- Book and board new, refinance/renewal consumer and commercial loans using FiServ.
- Research and resolve internal and external customer issues in a timely manner.
- Perfect all types of collateral based on policies and procedures.
- Process loan payments and loan advances daily.
- Monitor and resolve assigned reports which included Non-Post resolution, File Maintenance and others as requested.
Mortgage Processor II
US Bank Home Mortgage
09.2013 - 09.2015
- Daily management of a large pipeline of consumer Conventional/FHA/VA mortgage loan files.
- Review and update daily reports and spreadsheets.
- Reviewed and managed the customer’s paperless files.
- In depth and timely communications with internal and external customers regarding the application and approval processes of the home mortgage loans.
- Troubleshoot and problem solve daily tasks involving loan Underwriting processes.
- Adhere to strict timelines in order to successfully close home purchase/refinance loans.
Loan Operations Officer
Venture Bank (now Choice Bank)
09.2002 - 09.2013
- Hired and trained new employees for the loan support team.
- Supervised a total of 7 loan support staff members, 4 people located in Loan Operations and 3 Credit Assistants.
- Managed the day-to-day processes of the Loan Operations area.
- Administrator for LaserPro software.
- Reviewed new and existing sold and purchased loan participation transactions.
- Worked closely with the Bank's Compliance Officer in order to consistently manage our loan documents and procedures.
- Created and maintained several reports/spreadsheets reviewed by Management.
- Responsible for giving 6 month and annual employee reviews.
- Served as Secretary to the Board of Directors and Internal Loan Committees.
Education
High School -
Johnson Senior High School
St. Paul, MN01.1990
Skills
- Friendly, cheerful and reliable
- Teamwork and collaboration
- Exceptional customer service
- Cash handling and management
- Listening and comprehension
- Excellent communication skills
- Problem-solving
- Attention to detail
- Organizational skills
- Multitasking Abilities
Hobbies and Interests
I love to ride my motorcycle and enjoy taking road trips with my fiancée to see new places. I have two dogs that I have lots of fun with. I spend a lot of time outdoors and in the vegetable and flower gardens in the summertime. A hobby of mine is home improvement projects, and I love the sense of pride and accomplishment I get once a project is completed.
Timeline
Peak Time Teller
U.S. Bank
07.2023 - Current
Application Support Specialist
Frandsen Bank & Trust
01.2020 - 09.2021
Loan Operations Specialist III
Sunrise Banks
07.2016 - 12.2019
Loan Operations Specialist III
Deerwood Bank
09.2015 - 07.2016
Mortgage Processor II
US Bank Home Mortgage
09.2013 - 09.2015
Loan Operations Officer
Venture Bank (now Choice Bank)
09.2002 - 09.2013
High School -
Johnson Senior High School
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