Elizabeth A. Knapp
Red Wing
Summary
Enterprise Director with extensive experience in strategic leadership and operational excellence. Proven ability to enhance patient satisfaction through effective workflow optimization and team engagement. Demonstrated success in elevating nutrition services and improving patient care outcomes.
Overview
13
13
years of professional experience
Work History
Enterprise Director of Nutrition and Wellness
Mayo Clinic Enterprise
01.2024 - Current
- Spearhead the management of Enterprise Patient Dining, enhancing patient satisfaction through innovative menu development and service delivery.
- Cultivate strategic partnerships to improve patient nutrition and care, aligning clinical practices with industry standards.
- Lead initiatives promoting wellness and sustainability within culinary programming, benefiting both patients and staff.
- Drive continuous improvement by analyzing patient satisfaction metrics and implementing targeted enhancements in nutrition services.
Operations Manager, Urology, Urogynecology, and Obstetrics & Gynecology
Mayo Clinic Health System - Southeast Minnesota
02.2022 - 01.2024
- Oversaw operations for multiple specialties, optimizing workflows and improving patient access, resulting in a 50% increase in surgical volume.
- Managed a large, multidisciplinary team, enhancing operational efficiencies and fostering a culture of safety and collaboration.
- Championed technology integration and care modalities, ensuring alignment with financial performance and quality outcomes.
Enterprise Operations Manager, Food Service
Mayo Clinic
09.2018 - 02.2022
- Directed kitchen operations across 17 sites, achieving regulatory compliance and enhancing financial performance through strategic planning.
- Led the standardization of dining services, resulting in improved patient experiences and operational efficiencies.
- Collaborated with clinical teams to align food service initiatives with patient care standards, enhancing overall service delivery.
Nutrition Services Manager/Clinical Dietitian Manager
Mayo Clinic Health System - River Corridor/Southeastern Minnesota Region
04.2012 - 09.2018
- Managed extensive budgets and staff, implementing nutrition programs that significantly increased meal service volumes and improved patient care.
- Led the transition to vendor-operated services, enhancing operational efficiencies and patient satisfaction through innovative practices.
- Developed and executed community nutrition education initiatives, establishing strong partnerships with local organizations.
Education
Master of Business Administration (MBA) - Health Care Management
Concordia Saint Paul University
St. Paul, MN12.2013
Dietetic Internship Graduate -
Regions Hospital
St. Paul, MN06.2002
Bachelor of Science - Dietetics, Minor in Business Administration
University of Wisconsin Stout
Menomonie, WI05.2001
Skills
- Strategic leadership and vision
- Workflow optimization
- Patient satisfaction
- Operational excellence
- Team development and engagement
- Quality improvement and patient safety
- Healthcare innovation
- Stakeholder collaboration
- Regulatory compliance
- Nutrition program management
Volunteer Experience
- President, Hedin Hartnagel Fund Board of Directors, 07/01/24, Present
- Member, Red Wing Area Chamber of Commerce Board of Directors, 01/01/23, Present
- Member, National Dairy Council and GENYOUth Advisory Council, 09/01/24, Present
- Member, Academy of Nutrition and Dietetics, 01/01/00, Present
- Board Member and Coach, Girls on the Run, 01/01/14, 12/31/22
Professional Development
- Mayo Clinic Health System Elevate Leadership Program, 04/01/23
- Mayo Clinic Administrative Leadership Academy - STEP UP Program, 11/01/19
- Blandin Community Leadership Program, 01/01/12
Websites
Affiliations
Vice Chair of the Mayo Clinic Patient Dining Committee
Joy at Mayo Clinic Subcommittee Member
Food Service Wellness and Sustainability Subcommittee Member
Timeline
Enterprise Director of Nutrition and Wellness
Mayo Clinic Enterprise
01.2024 - Current
Operations Manager, Urology, Urogynecology, and Obstetrics & Gynecology
Mayo Clinic Health System - Southeast Minnesota
02.2022 - 01.2024
Enterprise Operations Manager, Food Service
Mayo Clinic
09.2018 - 02.2022
Nutrition Services Manager/Clinical Dietitian Manager
Mayo Clinic Health System - River Corridor/Southeastern Minnesota Region
04.2012 - 09.2018
Master of Business Administration (MBA) - Health Care Management
Concordia Saint Paul University
Dietetic Internship Graduate -
Regions Hospital
Bachelor of Science - Dietetics, Minor in Business Administration
University of Wisconsin Stout
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