Elizabeth Engstrom
Silver Bay
Summary
Dedicated paraprofessional with a proven track record at ISD 381, skilled in behavior management and effective communication. Enhanced student support through individualized assistance and collaboration on education plans for special needs students. Committed to fostering a safe and engaging learning environment while promoting student success and well-being.
Overview
12
12
years of professional experience
Work History
Paraprofessional
ISD 381
08.2023 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported teachers in grading assignments, ensuring timely feedback for students.
Member Service Representative
North Shore Federal Credit Union
09.2013 - 12.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Verified customer identification and documentation for compliant transactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
- Promoted a positive work environment by fostering open communication between colleagues and supervisors.
- Participated in community outreach events as a representative of the credit union, promoting its mission and values within the local area.
Education
Business Management
University of Phoenix Axia College
Online06-2012
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Patient
- Data collection
- Disability awareness
- Supervising student activities
Timeline
Paraprofessional
ISD 381
08.2023 - Current
Member Service Representative
North Shore Federal Credit Union
09.2013 - 12.2014
Business Management
University of Phoenix Axia College
Similar Profiles
Jon VickersJon Vickers
Funeral Director's Assistant at Chris Johnson (912) 381 6145Funeral Director's Assistant at Chris Johnson (912) 381 6145
Diane EndrizziDiane Endrizzi
Bartender at Wayne's Inn - Theresa Williams 253-381-5748Bartender at Wayne's Inn - Theresa Williams 253-381-5748
Vanessa RaeVanessa Rae
Delivery Driver at Pizza 73 403-381-7373Delivery Driver at Pizza 73 403-381-7373
Jason SaaristoJason Saaristo
CMF Technical Manager at GAL (Global Aerospace Logistics)CMF Technical Manager at GAL (Global Aerospace Logistics)
Nicolas JohnsonNicolas Johnson
Welder/Fabricater at Serco Loaders/Two Harbors Machine ShopWelder/Fabricater at Serco Loaders/Two Harbors Machine Shop