Elizabeth Haddy
Ramsey
Summary
Committed communication professional with proven track record in delivering high-quality customer service and support. Equipped with extensive experience in managing and resolving wide range of inquiries efficiently. Recognized for fostering teamwork and adaptability, ensuring seamless operations and positive outcomes.
Experienced with handling high-call volumes and addressing customer inquiries effectively. Utilizes excellent communication and problem-solving skills to provide accurate and timely assistance. Knowledge of customer service protocols and maintaining professional demeanor under pressure.
Overview
11
11
years of professional experience
Work History
Emergency Communications Calltaker
Allina Health EMS
09.2024 - Current
- Assisted in training new hires, sharing best practices for call-taking procedures and fostering a supportive work environment.
- Monitored multiple computer screens simultaneously.
- Developed rapport with regular callers, promoting a positive image for the organization through exceptional customer service skills.
- Distinguished between several voices simultaneously while acquiring and retaining information.
- Mentored newer staff members on best practices in call-handling etiquette.
- Provided empathetic support to distressed callers, offering guidance on available resources or directing them to appropriate channels for further help when necessary.
Police and Fire Dispatcher
City Of Bloomington
10.2022 - 09.2024
- Supported fellow dispatchers as a mentor by providing guidance and assistance when needed, fostering a positive team environment.
- Ensured prompt dispatch of appropriate resources by effectively prioritizing incoming emergency calls based on severity and location.
- Safeguarded sensitive information related to emergency incidents through strict adherence to confidentiality policies and procedures set forth by the department.
- Played an instrumental role in resolving complex incidents by acting as a liaison between first responders and various support services available within the community.
- Managed high-stress work environment by maintaining composure and professionalism during emergency situations, ensuring efficient operations.
- Collaborated with other emergency service agencies to coordinate multi-agency responses, ensuring seamless operations during emergencies.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
Emergency Communications Dispatcher
Anoka County
11.2023 - 03.2024
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Handled high-stress situations calmly, providing clear instructions to callers during emergencies.
- Collaborated with fellow dispatchers to ensure smooth shift transitions and continuous coverage of operations.
- Facilitated successful resolutions of emergency situations by attentively listening to callers and gathering pertinent information swiftly.
- Cultivated positive working relationships with first responders, promoting mutual trust and clear communication during emergency situations.
Emergency Medical Dispatcher
Allina Health EMS
04.2021 - 10.2022
- Assisted field personnel with scene coordination via radio communications ensuring a safer environment for both patients and providers.
- Contributed to a positive work environment by fostering strong relationships with coworkers and supporting team initiatives.
- Provided compassionate support to callers in distress, offering reassurance while obtaining critical information needed for proper resource allocation.
- Collaborated with other emergency service providers for coordinated response efforts during major incidents.
Customer Service Associate
Publix
12.2015 - 12.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
Fire and EMS Dispatcher
Lake County Board of County Commissioners
07.2018 - 11.2020
- Ensured smooth shift transitions by accurately communicating relevant information to incoming dispatchers.
- Managed high-pressure situations with calm decision-making, leading to more effective responses to emergencies.
- Continuously improved personal performance through participation in professional development courses related to emergency dispatching.
- Provided vital support during mass casualty events, managing resources effectively under extreme pressure.
Team Member
Chick-fil-A
04.2014 - 06.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Certificate - Emergency Communications
Lake Technical College
Eustis10-2018
Certificate - Phlebotomy
Southern Technical Institute
Tavares, FL09-2016
High School Diploma -
Leesburg High School
Leesburg, FL05-2015
Skills
- Strategic call management
- Teamwork orientation
- Stress tolerance
- Complaint handling
- Typing speed
- Empathy display
- Assertiveness
- Excellent phone demeanor
- Computer skills
- Clear communication
- Telecommunications
Timeline
Emergency Communications Calltaker
Allina Health EMS
09.2024 - Current
Emergency Communications Dispatcher
Anoka County
11.2023 - 03.2024
Police and Fire Dispatcher
City Of Bloomington
10.2022 - 09.2024
Emergency Medical Dispatcher
Allina Health EMS
04.2021 - 10.2022
Fire and EMS Dispatcher
Lake County Board of County Commissioners
07.2018 - 11.2020
Customer Service Associate
Publix
12.2015 - 12.2021
Team Member
Chick-fil-A
04.2014 - 06.2015
Certificate - Emergency Communications
Lake Technical College
Certificate - Phlebotomy
Southern Technical Institute
High School Diploma -
Leesburg High School
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