Elizabeth Hapka
Green
Summary
Helpful Hostess processes customer transactions, organizes reservations and coordinates dining room staff. Demonstrated success in working with staff to create unique dining experiences. Offering experience working in restaurant settings. Reliable employee seeking part-time position. Offering excellent communication and good judgment.
Overview
3
3
years of professional experience
Work History
Service Crew Member
Stalk&Spade
05.2023 - 08.2023
- Opened and closed store with manager
- Enhanced customer satisfaction by providing efficient and friendly service.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Worked at a high energy enervironment effectively
Hostess/Food Runner
Cast & Cru Restaurant
02.2021 - 11.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Informed servers of newly seated parties for speedy service.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Recorded available tables after seating each party using specialized seating software.
- Routinely supported other areas of restaurant by answering telephones and completing financial transactions for other staff members.
- Prepared dining room for special upcoming functions by decorating and generating special group menus.
Marketing Project Team Leader
Caribou Coffee/Minnetonka High School
01.2021 - 05.2021
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
- Led by example, applying thorough understanding of complex projects and business acumen to workplace challenges to motivate team members towards greater productivity.
- Provided ongoing cost and estimate analysis reporting and managed cost allocation.
- Coordinated team members, consultants and material resources across multiple projects and departments.
- Defined project scope, goals and deliverables that supported company objectives in collaboration with management and stakeholders.
- Built flow charts and project plans, informing clients on available services while proposing viable paths towards accomplishing objectives.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
Education
MBA - Finance
Penn State University
201 Old Main, University Park, PA 1680205.2026
High School Diploma -
Minnetonka High School
18301 Highway 7, Minnetonka, MN 5534506.2022
Skills
- Knowledge of Generally Accepted Accounting Principles (GAAP)
- Knowledge in Python, JAVA, and SQL
- Can work with teams or individually
- Quickbooks
- Client Relations
- Familiar with Microsoft Office products, especially Excel
- Ability to work in high energy environments
- Ability to effectively manage multiple projects simultaneously
- Strong organization skills
Timeline
Service Crew Member
Stalk&Spade
05.2023 - 08.2023
Hostess/Food Runner
Cast & Cru Restaurant
02.2021 - 11.2021
Marketing Project Team Leader
Caribou Coffee/Minnetonka High School
01.2021 - 05.2021
MBA - Finance
Penn State University
High School Diploma -
Minnetonka High School
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