Elizabeth Helland
Dodge Center,MN
Summary
Dedicated administrative professional adept at providing administrative and logistical support for various projects, programs and initiatives. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Detail-oriented with the ability to handle multiple projects simultaneously with a high degree of accuracy. Self-motivated work ethic to preform effectively in independent or team environments. Highly efficient planning, problem-solving, and communication skills.
Overview
17
17
years of professional experience
Work History
Community Education Office Secretary
Byron Public Schools
08.2022 - Current
- Provided excellent customer service through prompt response to inquiries, resolving issues quickly and professionally.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Served as the primary point of contact for incoming visitors and phone calls, directing them efficiently to appropriate parties.
- Maintained daily report documents, memos and invoices.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Assisted in budget management by tracking expenses, processing invoices, and reconciling financial statements for accurate recordkeeping.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Increased community awareness of available resources through effective marketing strategies and targeted outreach efforts.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
School Readiness Assistant
Byron Public Schools
08.2019 - Current
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Pursued professional development opportunities to cultivate further understanding of considerations governing productive learning environments.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Developed and maintained courteous and effective working relationships
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
Childcare Provider
Self Employed
11.2008 - 08.2020
- Cared for children ages 6 weeks to 12 years in a nurturing and age-appropriate way.
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained group discipline through positive reinforcement, behavior modeling and collaboration with parents.
- Maintained effective schedule balance between rest periods, active play and instruction.
- Helped children develop motor skills in preparation for preschool and kindergarten.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Managed safety and security of all children under care.
- Participated in ongoing professional development opportunities to stay current on best practices for childcare providers and enhance my skills for the benefit of the children under my care.
Assistant Banking Center Manager
Bank Of America Corp.
11.2007 - 11.2008
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring/termination processes, coaching employees on company protocol and payroll operations.
- Assessed employee performance and developed improvement plans.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Protected company assets with strategic risk management approaches.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Submitted loan applications to loan underwriter for verification and recommendation.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Engaged employees in business processes with positive motivational techniques.
Education
High School Diploma - undefined
Waseca Senior High School
Waseca, MN1998
Liberal Arts And General Studies
Rochester Community And Technical College
Rochester, MNSkills
- Creative problem solving
- Analytical and Critical Thinking
- Dependable and Responsible
- Self-Motivated
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Written And Verbal Communication
- Office management
- Administrative support
Timeline
Community Education Office Secretary
Byron Public Schools
08.2022 - Current
School Readiness Assistant
Byron Public Schools
08.2019 - Current
Childcare Provider
Self Employed
11.2008 - 08.2020
Assistant Banking Center Manager
Bank Of America Corp.
11.2007 - 11.2008
High School Diploma - undefined
Waseca Senior High School
Liberal Arts And General Studies
Rochester Community And Technical College
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