Elizabeth Karakas
Duluth
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Barista
Duluth Coffee Company
05.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
Customer Service Cashier
The Pharm
08.2022 - 08.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Would also make smoothies and smoothie bowls. Maintaining a clean work enviorment.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Developed and managed relationships with customers to increase customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
Au Pair
AU PAIR
08.2021 - 07.2022
- Instructed children in safe behavior, such as seeking adult assistance when crossing street and avoiding contact with unsafe objects.
- Prepared and served nutritionally balanced meals and snacks for children.
- Taught and promoted age-appropriate activities to encourage intellectual development of children.
- Transported children to school, social outings and medical appointments.
- Instructed and assisted children in handwashing and eating to develop health and personal habit.
- Collaborated with parents to develop and implement discipline programs to promote desirable child behavior.
- Performed housekeeping and cleaning duties related to children's care.
- Supervised and assisted with homework.
Desk Manager
Bluestone
10.2020 - 08.2021
- Handled escalated guest complaints tactfully while finding solutions that met their expectations, ultimately protecting the hotel''s reputation.
- Participated in regular management meetings, providing valuable input on front desk operations and collaborating with colleagues to develop strategies for overall hotel success.
- Utilized data analysis tools to assess front desk performance metrics regularly; identified areas for improvement leading to increased operational efficiency.
- Enhanced revenue generation with effective upselling strategies and promotion of hotel amenities to guests.
- Managed room assignment process efficiently while considering special requests and maximizing occupancy rates.
- Coordinated with housekeeping department effectively ensuring timely room availability for early check-ins or late check-outs, enhancing guest satisfaction.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
Barista and Bartender
Blue Rock Cafe and Wine Bar
04.2020 - 05.2021
- Assessed bar inventory and completed requisition sheets to restock supplies.
- Prepared beverages and cocktails according to mixing and presentation standards and recipes.
- Created new and exciting cocktails and beverages based on item availability and seasonal interest.
- Maintained understanding of menu items to answer patron questions regarding food, drinks and preparation methods.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
- Took beverages orders from guests and delivered drinks within reasonable time frames.
- Mixed and served alcoholic and non-alcoholic beverages according to established recipes.
- Completed POS transactions, returning currency, coin and payment cards to patrons.
- Handled guest complaints promptly, contacting supervisor immediately for assistance with escalated issues.
- Checked identification of customers to verify age requirements for alcohol purchases.
- Suggested additional items to customers to increase bar sales.
- Followed bar recipes to deliver consistent drink quality and control costs.
- Collected money for drinks served.
- Served snacks or food items to customers seated at bar.
Customer Service
Great Harvest Bread Co.
02.2020 - 04.2020
- Arranged bottles and glasses to make attractive displays.
- Answered questions about menu selections and made recommendations.
- Took beverage orders from serving staff or directly from patrons.
- Monitored intake of alcohol by guests and prohibited sale of alcohol to intoxicated individuals.
- Displayed and retained extensive knowledge of liquor, wine and beer.
- Collaborated with manager to contribute to daily, holiday, and themed drink menus.
- Washed and wiped down prep areas, equipment, and utensils.
- Conducted bar inventory on regular basis to complete daily requisition sheets.
- Redesigned processes and analyzed and monitored results, improving customer service quality.
- Interacted with customers to quickly handle escalated queries and complaints.
- Followed up with customers to drive satisfaction and gain service feedback.
Server
Hoops Brewing
05.2018 - 12.2019
- Executed productivity benchmarks across departments to maximize company revenue.
- Maintained customer satisfaction by gathering actionable insights and offering solutions.
- Implemented revenue strategies through statistical analysis.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Exercised focus and concentration to keep track of tables and remember orders.
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Jotted down customer orders and promptly delivered food and drinks.
- Memorized menu to help diners make informed meal choices.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
- Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
- Attended company and restaurant required trainings and meetings, improving skills.
Education
Veternarian Technician - Veterinary Science
Penn Foster Career School
Scranton, PA12-2025
High School Diploma -
DULUTH EAST HIGH SCHOOL
Duluth, MN06.2018
Skills
- Self-Confidence Development
- Praise and Encouragement
- Regulating Schedules
- Boundary Setting
- Emotional Development
- Parent Interaction
- Promoting Good Behavior
- Time management
- Friendly and outgoing
- Team player
- Attention to detail
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Decision-making
- Espresso machine operation
- Safe food handling
- Beverage preparation
- POS systems
- Safe food handling practices
- Menu memorization
- Hospitality service expertise
- Coffee machinery
- Quality control
- Performance improvement
- New hire training
- Latte art
- Clear communication
- Multitasking and organization
- Team collaboration
- Verbal and written communication
Languages
French
Limited Working
Timeline
Barista
Duluth Coffee Company
05.2023 - Current
Customer Service Cashier
The Pharm
08.2022 - 08.2023
Au Pair
AU PAIR
08.2021 - 07.2022
Desk Manager
Bluestone
10.2020 - 08.2021
Barista and Bartender
Blue Rock Cafe and Wine Bar
04.2020 - 05.2021
Customer Service
Great Harvest Bread Co.
02.2020 - 04.2020
Server
Hoops Brewing
05.2018 - 12.2019
Veternarian Technician - Veterinary Science
Penn Foster Career School
High School Diploma -
DULUTH EAST HIGH SCHOOL
Similar Profiles
Sophia NashSophia Nash
Cook at Duluth Coffee CompanyCook at Duluth Coffee Company
Lyn KendrickLyn Kendrick
Sales Associate at Duluth Trading CompanySales Associate at Duluth Trading Company
Jack SolorzanoJack Solorzano
Sales Associate at Duluth Trading CompanySales Associate at Duluth Trading Company