Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Elizabeth Lamae

Minneapolis

Summary

Results-driven professional specializing in operations and customer relations, proficient in multiple CRM systems and process optimization. Expertise in training development and event planning, successfully fostering positive relationships while enhancing operational efficiency. Knowledgeable petcare provider dedicated to maintaining safe, enriching environments for pets and supporting individuals with diverse needs. Excellent communicator with strong organizational and conflict resolution skills.

Overview

18
18
years of professional experience

Work History

Childcare Provider

Multiple
Minneapolis
11.2023 - Current
  • Communicate with parents regarding children's activities, behaviors, and concerns.
  • Provide transportation for school, extracurriculars, and social events, as required.
  • Manage household tasks, including laundry, cleaning, and organization of play areas.
  • Provide emotional support and guidance during challenging situations.
  • Engage in outdoor recreational activities, including trips to parks and beaches, monitoring environments for potential hazards and risks.
  • Monitor television time according to parental guidelines.
  • Care for infants and toddlers by changing diapers and preparing bottles.

Election Judge

Minneapolis Elections & Voter Services
Minneapolis
08.2018 - Current
  • Facilitated voter check-in and identification verification at polling locations.
  • Assisted in setting up and dismantling voting equipment and polling stations.
  • Managed voter queries and provided information on ballots and voting processes.
  • Ensured compliance with election laws while monitoring polling place activities.
  • Documented irregularities or incidents during elections for reporting purposes.
  • Resolved disputes between voters, candidates, and political parties in accordance with state law.
  • Ensured accuracy of voter registration information.
  • Investigated any reported irregularities or violations of election laws.

Pet Sitter/Foster

Multiple
Minneapolis
07.2013 - Current
  • Handle litter boxes, refilled with fresh litter and cleaned animal bedding.
  • Educate pet owners on basic pet care and wellness, sharing insights and recommendations when needed using over a decade of pet fostering and sitting experience.
  • Schedule and attend veterinary appointments, facilitating health check-ups and vaccinations.
  • Train pets on basic commands and good behavior, reinforcing positive actions.
  • Socialize animals to prepare for adoption..
  • Screen individuals interested in adopting pets.
  • Develop strong bonds with pets, gaining their trust and ensuring a positive care experience.
  • Manage overnight pet care, providing continuous companionship and security for pets.
  • Implement pet owners' specific care routines, ensuring consistency in pets' schedules.
  • Provide daily care for pets, including feeding, watering, and administering medication as per owner instructions.

Shift & Clinic Operations Coordinator

My Pit Bull Is Family's North Minneapolis Pet Resource Center
North Minneapolis
01.2021 - 01.2023
  • Redesigned physical and digital forms, improving the efficiency and accuracy of record keeping and service delivery.
  • Created a pre-registration system to prepare clinic paperwork for community members and boost legibility.
  • Digitized forms for special requests and medical concerns to enable remote access by multiple users.
  • Led operational improvements for a more positive and consistent experience for all community members.
  • Provided inclusive and dignified access to training, supplies, enrichment, and healthcare for pets.
  • Helped reduce owner surrenders of pets across the metro, caused by a lack of financial means or other resources.

Admissions & JSI Operations Coordinator

University of Minnesota, Humphrey School of Public Affairs
Minneapolis
03.2018 - 01.2021
  • Administered migration from multiple systems to a single relationship management system.
  • Collaborated with 12 master’s and graduate certificate program directors annually to update applications.
  • Maintained budgets for the Office of Admissions and Junior Summer Institute (JSI) program.
  • Provided training, technical, and administrative support to users, both internal and external, of multiple systems.
  • Redesigned and created branded templates for signage, name tags, and stationery mail merge files.
  • Honed management skills in handling the hiring process and day-to-day delegation of a staff of 3 to 4.
  • Presented Human Services Leadership application and financial aid details to recruit prospective students.
  • Coordinated the 7-week JSI program, introducing college juniors to graduate-level public policy coursework.

HR Specialist

University of Minnesota, Office of Human Resources
Minneapolis
05.2017 - 01.2021
  • Assisted employees, supervisors, and time administrators with in-the-moment support across multiple systems.
  • Provided technical and administrative support to users of the ULearn course management system.
  • Redesigned resources for the Foreign National Employee Support Desk (FNES) to drive accuracy.
  • Provided support for employees completing I-9s remotely, and TALX users navigating E-Verify issues.
  • Researched and presented employee data to fulfill employment verification requests.

Operations Specialist

Best Buy, Best Buy Everywhere (Corp. Campus)
01.2014 - 03.2016
  • Analyzed operating models and implemented changes to improve efficiency while delivering a world-class experience.
  • Identified changes internally and with external business partners, and determined the impact to the business.
  • Routinely partnered cross-functionally with internal capability teams on tactical system elements.
  • Empowered and supported both domestic and international call center staff with training and reference resources.
  • Supported multi-channel integration, leveraging established infrastructure and automation to deliver through external partners.
  • Created and presented operational data to eBay leadership, providing them with insight on how to better leverage the established infrastructure.

Covert Defender (Escalations/QA/Coaching)

Best Buy, Geek Squad
01.2013 - 01.2014
  • Supported covert dispatch and fulfillment agents with client account issues and process questions.
  • Solved client challenges and addressed concerns quickly and effectively.
  • Reviewed repair sessions and client interactions, partnering with agents and teams on coaching opportunities.
  • Suggested and implemented process changes to improve the client experience in the remote channel.
  • Remotely supported clients using any device, operating system, program, app, and/or web-based utility.

Sr. Executive Resolution Specialist

Best Buy, Executive Resolution/Consumer Relations
01.2008 - 01.2013
  • The highest point of customer contact at Best Buy involves resolving issues on behalf of high-level leadership.
  • Represented Best Buy to the media, state attorney general offices, the BBB, customers, and third-party partners.
  • Participated in BBB's youth consumer education program on behalf of Best Buy.
  • Creatively leveraged and organized internal and external resources to resolve issues.
  • Implemented an 'influence without authority' approach, providing well-researched solutions to field partners.
  • Recognized, investigated, and reported unauthorized use of the Best Buy brand.
  • Created and updated internal workgroup resources for Enterprise Business Continuity.
  • Facilitated training on new processes, and provided ongoing support during implementation.

Skills

  • Quick learner of new systems
  • Salesforce and PeopleSoft
  • TALX and HRMS expertise
  • Microsoft Office Suite proficiency
  • Google Workspace applications
  • CRM tools experience
  • Event planning coordination
  • Written communication skills
  • Problem solving abilities
  • Training development expertise
  • Quality assurance and control
  • Logistics management
  • Payroll administration skills
  • Process improvement strategies

Affiliations

  • Compiled & presented operational data to eBay leadership encouraging accommodations to Best Buy’s volume within a platform designed for less capable sellers resulting in preferred ad placement & higher placement in search queries as well as measurable improvements in operational efficiencies processing order needs in store as well as the Best Buy Returns Center.
  • Creator of Geek Squad’s De-Escalation Training which was made mandatory for all Agents in the Geek Squad Remote Support Channel but also shared enterprise wide on the Best Buy Learning Lounge giving front line representatives the tools to handle any client experience related interactions in the moment, no matter how escalated.
  • Created first Call Control Training for use by all Client facing Geek Squad Agents with best practices from top performers on customer facing teams throughout the enterprise.
  • Updated & expanded training material & reference resources for Best Buy ECC teams taking Emergency Hotline Calls ensuring accurate & thorough reporting.
  • Redesigned & updated UMN Central Payroll FNES documents resulting in fewer employment eligibility data entry errors university-wide.
  • Added updated University of Minnesota Office of Human Resources logo to all Payroll owned forms, creating product consistent with UMN branding practices.

References

Available Upon Request

Timeline

Childcare Provider

Multiple
11.2023 - Current

Shift & Clinic Operations Coordinator

My Pit Bull Is Family's North Minneapolis Pet Resource Center
01.2021 - 01.2023

Election Judge

Minneapolis Elections & Voter Services
08.2018 - Current

Admissions & JSI Operations Coordinator

University of Minnesota, Humphrey School of Public Affairs
03.2018 - 01.2021

HR Specialist

University of Minnesota, Office of Human Resources
05.2017 - 01.2021

Operations Specialist

Best Buy, Best Buy Everywhere (Corp. Campus)
01.2014 - 03.2016

Pet Sitter/Foster

Multiple
07.2013 - Current

Covert Defender (Escalations/QA/Coaching)

Best Buy, Geek Squad
01.2013 - 01.2014

Sr. Executive Resolution Specialist

Best Buy, Executive Resolution/Consumer Relations
01.2008 - 01.2013

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Elizabeth Lamae