Elizabeth Lyman
Bloomington
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, promptly resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Account Manager
CarHop Auto Sales & Finance
06.2024 - 09.2024
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Delivered outstanding service to achieve high client retention.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Customer Service Representative
Tennant Company
06.2022 - 07.2023
- Processed high volumes of customer interactions with accuracy via calls and emails.
- Provide world class customer service to build and maintain excellent business to business relationships to promote growth and client retention for our company.
- Provide extensive knowledge about our products and provide prompt solutions for any issue that our customers were having with our products.
DCM Services
Account Manager
03.2021 - 06.2022
- Reduced financial losses by managing delinquent accounts across multiple businesses and clients.
- Managed daily influx of over 100 calls resolving customer disputes, escalated calls and rectified customer complaints.
- Brought overdue accounts up to date and ensured timely payments enhancing trust and confidence in business to business relationships.
Education
Associate Of Business Administration -
Southern New Hampshire University
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Strategic planning
- Goal oriented
Timeline
Account Manager
CarHop Auto Sales & Finance
06.2024 - 09.2024
Customer Service Representative
Tennant Company
06.2022 - 07.2023
DCM Services
Account Manager
03.2021 - 06.2022
Associate Of Business Administration -
Southern New Hampshire University
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