Elizabeth Powell
Elk River
Summary
Dynamic leader with extensive experience in recreational gymnastics, skilled in parent communication and staff training. Proven ability to implement effective programs and ensure safety and performance standards, positively impacting student engagement and satisfaction.
Overview
18
18
years of professional experience
Work History
Recreational Gymnastics Director
Jam Hops Gymnastics Factory
04.2021 - Current
- Implemented gymnastics programs tailored to various skill levels.
- Coordinated scheduling for classes, to maximize facility usage.
- Evaluated student progress and provided constructive feedback to athletes and parents.
- Facilitated ongoing professional development opportunities for coaching staff, leading to improved instruction quality.
- Established positive relationships with parents and guardians, addressing concerns and providing regular progress updates.
- Increased gymnastics program enrollment with targeted marketing strategies and community outreach efforts.
- Oversaw the successful organization of in-house gymnastics events that increased program exposure and engagement within the community.
- I am responsible for recruiting, onboarding and training new team members.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Organized and oversaw special events such as birthday parties, tournaments and team-building activities.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Restored customer loyalty by resolving complaints with workers, activities or services rendered.
- Managed daily operations of gymnastics classes, ensuring a safe and engaging environment.
- Trained and supervised coaching staff, fostering professional development and teamwork.
- Designed promotional materials to enhance community outreach and program enrollment.
Server Trainer
Cowboy Jacks
04.2019 - 06.2022
- Managed daily cash and credit card transactions, ensuring all totals balanced accurately at the end of every shift.
- Fostered a positive team environment by promoting collaboration and open communication among staff members.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Server Trainer
Jimmys Food and Drink
07.2009 - 06.2019
- Managed daily cash and credit card transactions, ensuring all totals balanced accurately at the end of each shift.
- Trained new servers on menu knowledge, service standards, and customer engagement techniques.
- Monitored server performance and provided constructive feedback to improve service delivery.
- Fostered a positive team environment by promoting collaboration and open communication among staff members.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
- Reduced order errors and improved service speed by implementing hands-on training approach for POS system usage.
- Provided coaching and mentoring to employees.
- Established and maintained quality control standards.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
- Boosted restaurant revenue by equipping servers with upselling techniques and deep product knowledge.
Sous Chef
Aesops Table
01.2008 - 07.2009
- Supervised daily kitchen operations, ensuring quality food production and adherence to safety standards.
- Developed and refined menu items, incorporating seasonal ingredients to enhance culinary offerings.
- Trained and mentored junior kitchen staff, fostering skill development and teamwork in fast-paced environment.
- Implemented cost-control measures, optimizing ingredient usage while maintaining high-quality standards.
- Collaborated with front-of-house team to streamline service flow and improve guest satisfaction.
- Conducted inventory management, minimizing waste through effective stock rotation and ordering practices.
- Maintained compliance with health regulations, conducting regular inspections and training staff on sanitation practices.
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
- Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
- Boosted customer satisfaction ratings by consistently delivering high-quality dishes and maintaining strict adherence to food safety standards.
- Reduced staff turnover rates through effective communication skills, creating a supportive work atmosphere for all team members.
- Achieved consistency in dish presentation, setting high standards that were replicated across all servings.
- Improved efficiency in kitchen, organizing workflow to ensure timely preparation and delivery of dishes.
- Significantly reduced preparation times by optimizing kitchen layout and equipment placement.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Education
Associate of Applied Science - Culinary
Le Cordon Bleu
Mendota, MN06-2008
Skills
- Parent communication
- Staff management
- Injury prevention
- Facility maintenance
- Performance assessment
- Budget oversight
- Certification compliance
- Quickbooks
- Microsoft office and Google workspace
- Jackrabbit class
- Scheduling apps such as sling, hot schedules and 7 shifts
- POS systems
- Appointment software
Timeline
Recreational Gymnastics Director
Jam Hops Gymnastics Factory
04.2021 - Current
Server Trainer
Cowboy Jacks
04.2019 - 06.2022
Server Trainer
Jimmys Food and Drink
07.2009 - 06.2019
Sous Chef
Aesops Table
01.2008 - 07.2009
Associate of Applied Science - Culinary
Le Cordon Bleu