ELIZABETH WELTY
Fridley
Summary
Healthcare professional known for high standards and result-oriented approach in patient liaison roles. Adept at streamlining clinic operations and enhancing patient experience. Reliable team collaborator with strong emphasis on achieving goals and adapting to dynamic healthcare needs. Skilled in communication and problem-solving.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Pharmacy Clinic Liaison
Fairview Health Services
06.2022 - Current
- Worked closely with physicians, nurses, pharmacists, and representatives from insurance companies.
- Worked with patients in the following fields; Endocrinology, Weight Loss, Dermatology, Allergy and Asthma.
- Helped with patient's prior authorizations, getting grants, along with getting assistance through manufacturers if needed.
- Relayed information to patient, care provider, insurance, and any other programs patients were enrolled in. Ensuring that there is not a lack of communication.
- Coordinated between different programs to make sure our patients were getting the best prices for their specialty medications.
- Was the go to person if there was any type of problem. Whether that be with the patient, and or care team.
Lead Pharmacy Technician
Fairview
10.2021 - 02.2022
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Worked closely with physicians and representatives from insurance companies to ensure that prescription discrepancies were quickly resolved
- Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Trained, and coached multiple pharmacy technicians
- Calculated dosages, filled prescriptions, and printed prescription labels with extreme precision
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
- Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone
- Completed paperwork on a regular basis and entered prescription and billing information into patient profiles
- Kept an eye on things
- Was in charge of representing
- Trainer
Data Entry Pharmacy Technician
Fairview
06.2021 - 10.2021
- Type over 60 WPM
- Entered specialty prescriptions, along with calculating specific calculations
- Clarified with providers when it came to a discrepancy in a prescription
- Use Enterprise to the fullest potential when navigating while entering new and existing patients prescriptions
Pharmacy Technician II
Fairview
02.2021 - 06.2021
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
- Greeted customers and answered questions about prescriptions and over-the-counter medications
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Helped patients with their insurance to see what would be covered
- Helped patients navigate their medications with their provider
Float Pharmacy Technician
Fairview
11.2019 - 02.2021
- Maintained proper drug storage procedures, registries, and records for controlled drugs
- Created and updated patient profiles to include current information such as medications and insurance information in Enterprise
- Processed third-party prescriptions with precision and oversaw adjudication review
- Was in charge of representing
- Was in charge of retrieving, counting, and measuring drugs, as well as capping and uncapping vials and bottles
- Accurately pulled medications from the shelves and delivered them to various patient care areas for Pyxis replenishment
- Prepared and submitted claims for payment to insurance companies
- Completed paperwork on a regular basis and entered prescription and billing information into patient profiles
- Was responsible for a variety of pharmacy operations with a strong focus on accuracy, efficiency, and service quality
- Created and updated patient profiles, which included medication lists and insurance information
- Greeted customers and answered questions about prescriptions and over-the-counter medications
- Checked medication dosages, refill authorizations, and patient information with prescribers
- Double-checked patient information and billing information
- Followed all workplace safety and customer confidentiality regulations
- Assisted insurance companies in processing claims, resolving issues, and obtaining payments
- Answered incoming calls and provided answers to customers and healthcare providers' questions
Senior Certified Pharmacy Technician
Walgreens
06.2018 - 11.2019
- Followed state and federal record-keeping guidelines for legend drugs and controlled substances
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Took part in inventory audits for prescription pharmaceuticals and over-the-counter products
- Maintained a pleasant and professional demeanor with all customers and employees
- Advised customers on the brands of medications, medical equipment, and healthcare supplies they should buy
- Transferring stores increased my work load by 40%
- Became proficient with workers compensation and auto insurance billing claims
- Took advantage of opportunities to assist my pharmacist wherever I could
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items
- Welcomed customers to the pharmacy and answered questions relating to prescriptions or over the counter products
- Preformed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy
Pharmacy Technician
Walgreens
09.2015 - 05.2018
- Kept track of the ordering of pharmacy medication stock in order to keep inventory streamlined and costs low
- Assisted customers with placing orders, navigating systems, and locating items in person or over the phone to solve their problems
- Helped patients save money on their medical bills by suggesting generic alternatives to prescription medications
- Double-checked patient data and billing information in order to identify and correct erroneous bills caused by system errors
- Dispensed medications to patients according to the pharmacist's orders
- Created and updated patient profiles to include current information such as medications and insurance information in Intercom Plus
Education
High School -
Holmen Christian Academy
Becker, MN01.2016
Skills
- Patient confidentiality
- Insurance verification
- Data entry proficiency
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Adaptability and flexibility
- Detail-oriented
- Documenting and recording information
- Relationship building
- Resolving problems
Certification
Certified Pharmacy Technician
Timeline
Pharmacy Clinic Liaison
Fairview Health Services
06.2022 - Current
Lead Pharmacy Technician
Fairview
10.2021 - 02.2022
Data Entry Pharmacy Technician
Fairview
06.2021 - 10.2021
Pharmacy Technician II
Fairview
02.2021 - 06.2021
Float Pharmacy Technician
Fairview
11.2019 - 02.2021
Senior Certified Pharmacy Technician
Walgreens
06.2018 - 11.2019
Pharmacy Technician
Walgreens
09.2015 - 05.2018
High School -
Holmen Christian Academy
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