Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liz Petersen

Owatonna

Summary

Dynamic professional with extensive experience in customer service and project coordination. Proven ability to manage inventory effectively while collaborating with marketing teams to enhance operational efficiency. Committed to driving customer satisfaction and building strong interdepartmental relationships.

Overview

2027
2027
years of professional experience

Work History

Certificate Representative II

Federated Mutual Insurance
Owatonna
02.2018 - 05.2026
  • Educated customers on company policies for certificate requirements.
  • Partnered with marketing representatives and new insureds to streamline onboarding process for existing certificates, improving customer integration.
  • Worked with colleagues across departments to meet customer needs and enhance overall service quality.
  • Handled difficult calls with strong telephone etiquette, ensuring customer concerns were addressed effectively.

Sample Coordinator

Jostens
Owatonna
01.2004 - 02.2018
  • Coordinated sample distribution to the sales force.
  • Oversaw annual inventory audit and cleaning processes for samples.
  • Fulfilled requests for samples of professional and college championship rings.

Product Coordinator

Jostens
Owatonna
  • Managed inventory levels and ensured product availability for customers.
  • Streamlined workflow for marketing material requests, ensuring timely delivery.
  • Executed semi-annual mailings of marketing content to customers, enhancing engagement.
  • Collaborated with vendors to source materials and maintain quality standards.

Flyer Coordinator

Jostens
Owatonna
  • Created postcards and supplementary mailers for effective student outreach.
  • Formatted and arranged mailing lists for seamless integration with mail merge software.
  • Managed shipping invoices to ensure accurate billing of GL codes.

Education

Associate of Applied Science - Supervisory Management

Riverland Community College
Austin, MN
06-2017

Skills

  • Product knowledge
  • Customer service
  • Project coordination
  • Inventory management
  • Data entry
  • Effective communication
  • Relationship building

Timeline

Certificate Representative II

Federated Mutual Insurance
02.2018 - 05.2026

Sample Coordinator

Jostens
01.2004 - 02.2018

Product Coordinator

Jostens

Flyer Coordinator

Jostens

Associate of Applied Science - Supervisory Management

Riverland Community College
Liz Petersen