Ella Cadenhead
Lake Elmo
Summary
Dedicated and professional customer service representative with years of experience in fast-paced environments, including banking customer service. Skilled in building strong customer relationships, resolving questions and concerns efficiently, and providing exceptional service with accuracy and professionalism. Experienced with digital banking systems and online applications used to assist customers and support daily operations. Strong communication and problem-solving skills with a passion for creating trustworthy relationships and being involved in the community through volunteer opportunities.
Overview
6
6
years of professional experience
Work History
POC Firefighter
LEFD
Lake Elmo
07.2025 - Current
- Communicate with crew members to coordinate tasks under stressful conditions.
- Respond to emergency calls to provide immediate assistance in critical situations.
- Participate in training drills and exercises to maintain proficiency in fire suppression tactics.
- Analyze situations to quickly adopt courses of action with regard to surroundings and circumstances.
Teller/Call Center Customer Service Representative
Lake Elmo Bank
Lake Elmo
09.2022 - Current
- Educate customers on digital banking tools and services.
- Answer customer inquiries regarding bank products and services.
- Receive and process customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Build and maintain client relationships through quality, personalized interactions.
- Deliver exceptional service to customers in person or over telephone.
- Trained new tellers on cash handling procedures and customer service techniques
Supervisor
Kowalski's Markets
Oak Park Heights
07.2020 - Current
- Train staff on customer service best practices and company policies.
- Train new staff on cash handling procedures and customer service standards.
- Collaborate with team members to ensure smooth store operations.
- Process customer transactions efficiently at a busy retail environment.
- Greet customers and provide friendly customer service.
Education
High School Diploma -
Stillwater Area High School
Oak Park Heights06-2022
Skills
- Digital banking tools
- Transaction processing
- Cash handling
- Customer service
- Client relationship management
- Team collaboration
- Effective communication
- Attention to detail
Timeline
POC Firefighter
LEFD
07.2025 - Current
Teller/Call Center Customer Service Representative
Lake Elmo Bank
09.2022 - Current
Supervisor
Kowalski's Markets
07.2020 - Current
High School Diploma -
Stillwater Area High School