Ella DeCoux
Faribault
Summary
Skilled Customer Service professional with eight years of experience demonstrating leadership and problem-solving across diverse environments. Focused on relationship-building and effective communication to enhance workflow and satisfaction. Experienced in technology utilization, clerical tasks, scheduling, and data analysis while adhering to policies to optimize staff effectiveness and improve patient interactions.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Business Representative
Allina Health
Faribault
02.2025 - Current
- Greeted and checked in patients, ensuring positive first impressions and exceptional service.
- Scheduled appointments and managed calendars for multiple staff, optimizing time efficiency.
- Processed patient registrations while maintaining accurate records for all interactions.
- Acted as liaison between clinical staff and patients, enhancing collaboration and workflow.
- Handled and directed incoming calls and messages promptly to facilitate effective communication.
- Provided administrative support by managing documents and correspondence efficiently.
- Resolved inquiries swiftly, ensuring satisfaction through effective conflict resolution.
- Ensured compliance with health standards, safety regulations, and HIPAA privacy laws.
- Proficient utilization of computer systems and technology for daily tasks.
Bartender
Fraternal Order of Eagles
Faribault
11.2022 - Current
- Prepared and served beverages to members and guests at social events.
- Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs.
- Handled cash transactions and processed payments using the Point of Sale (POS) system with accuracy.
- Coached new bartenders on adherence to customer service protocols, effective drink preparation methods, and proficient POS system usage to maintain quality standards.
- Encouraged new customers to join our membership program, contributing to revenue expansion and community growth.
- Sustained cleanliness, orderliness, and stock levels of the bar area during each shift.
- Followed alcohol awareness procedures to prevent intoxication and handle intoxicated guests.
Manager
Bamco Inc
Faribault
03.2019 - 02.2025
- Managed team and led by example, providing guidance and support to enhance operational efficiency.
- Assessed statistical data across multiple sources to identify successful improvements and areas needing enhancement to achieve personal and company goals.
- Collaborated with my team to clarify data and establish a goal, then positively motivated the team to achieve the goal
- Maintained high-quality control standards, contributing to customer satisfaction.
- Resolved customer complaints or issues promptly while maintaining a positive brand image.
- Provided ongoing coaching and mentoring to team members, supporting their professional development
Education
Associate of Arts - Liberal Arts And Sciences
South Central College
Faribault, MN12-2024
High School Diploma -
Faribault High School
Faribault, MN05-2022
Skills
- Customer service and support
- Clerical and administrative support
- Verbal and written communication
- Document and record management
- Microsoft Office
- HIPAA compliance
- Data analysis
- Appointment scheduling
- Conflict resolution
- Management experience
- Staff training and motivation
- Hygiene and infection control
- Cash handling
- Food safety and quality
- Bartending skills
Certification
- CPR Certification
- AED Certification
- Driver's License
- Bartender Certification
- ServSafe
Languages
English
Timeline
Business Representative
Allina Health
02.2025 - Current
Bartender
Fraternal Order of Eagles
11.2022 - Current
Manager
Bamco Inc
03.2019 - 02.2025
Associate of Arts - Liberal Arts And Sciences
South Central College
High School Diploma -
Faribault High School