Ella Jensvold
Monticello
Summary
Dedicated professional with a strong background in customer service and leasing operations. Experienced in utilizing property management software to improve efficiency and enhance tenant experiences, driving positive outcomes and fostering lasting relationships.
Overview
4
4
years of professional experience
Work History
Leasing Consultant
Centerspace
Monticello, MN
07.2025 - Current
- Assisted prospective tenants in property tours and lease inquiries.
- Managed lease applications and maintained accurate tenant records.
- Conducted market research to identify rental trends and competitive pricing.
- Provided support during move-in processes, ensuring compliance with company policies.
- Collaborated with team members to enhance customer service experiences.
- Utilized property management software for efficient tracking of leasing activities.
- Responded promptly to tenant concerns, fostering positive relationships and communication.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
Server
Broadway Pizza And Grill
Coon Rapids, MN
06.2024 - Current
- Provided exceptional customer service in fast-paced dining environment
- Trained and mentored new servers on menu items and service standards
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy
- Managed multiple tables efficiently, prioritizing guest needs and enhancing dining experience
- Resolved customer complaints effectively, ensuring satisfaction and repeat business
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Team and Events Leader
Miss Iz Ice Cream & Soda Pop Shop (Jess Pratt)
Ramsey
10.2022 - 08.2025
- Oversaw daily operations ensuring quality service and product presentation.
- Developed training programs for new staff to enhance customer engagement techniques.
- Streamlined inventory management processes improving stock accuracy and availability.
- Implemented promotional strategies increasing customer foot traffic and sales opportunities.
- Monitored team performance, providing feedback to foster professional growth and development.
- Assisted with new hire processing and existing training programs.
Education
High School Diploma -
Anoka High School
Anoka, MNSkills
- Customer service
- Fair housing regulations
- Building rapport
- Fair housing policies
- Customer service expertise
- CRM software
- Leasing and sales
- Phone and email etiquette
- Sales techniques
- Creative problem solving
Timeline
Leasing Consultant
Centerspace
07.2025 - Current
Server
Broadway Pizza And Grill
06.2024 - Current
Team and Events Leader
Miss Iz Ice Cream & Soda Pop Shop (Jess Pratt)
10.2022 - 08.2025
High School Diploma -
Anoka High School
RISE Award - Rising Star
With Centerspace I was recognized as the companies "Risings Star" with my drive to learn more and be better at what I do. I am so very proud of this award and believe that it set me out in the beginning of my Property Management career.