Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Ella Swalley

Saint Paul

Summary

Compassionate Housing Case Manager with background in social service environments. Equipped with exceptional skills in case management, coordination of housing services, and development of individualized housing plans. Strengths include strong communication, problem-solving abilities, developing positive client relationships, and advocacy for individuals facing homelessness or housing instability.

Overview

3
3
years of professional experience

Work History

Housing Case Manager

Opportunity Community Services
Oakdale
07.2024 - Current
  • Assisted clients in locating appropriate affordable housing options based on their income and other criteria.
  • Advised tenants of their rights under local landlord tenant laws and regulations.
  • Provided referrals to community resources such as rental assistance, public benefits, legal services, employment programs.
  • Maintained accurate records of client interactions utilizing a computerized database system.
  • Provided emotional support and advocacy for vulnerable populations facing discrimination due to race, gender identity or sexual orientation.
  • Conducted initial interviews with clients to assess their housing needs and develop individualized service plans.

Seasonal Camp Counselor

Luther College Dorian Music Camp
Decorah
06.2024 - 06.2025
  • Created an environment conducive to learning by implementing positive reinforcement strategies.
  • Encouraged camper participation in recreational activities through enthusiastic leadership style.
  • Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
  • Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
  • Conducted pre-camp orientation sessions for new campers and parents.
  • Tracked attendance, checking off present individuals.
  • Coordinated and led group activities for campers and counselors.
  • Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.

Student Intern

Families First Counseling
Decorah
02.2024 - 05.2024
  • Provided administrative support, such as scheduling appointments, filing paperwork, and taking notes during meetings.
  • Attended weekly team meetings and provided feedback on projects.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
  • Created local resource database utilizing Excel to provide support for clients when resource referral is needed.
  • Maintained positive working relationship with fellow staff and management.

Student Intern

Emma Norton
St Paul
01.2022 - 02.2022
  • Attended weekly team meetings and provided feedback on projects.
  • Analyzed key performance indicators to identify effective strategies.
  • Worked closely with human resources to support employee management and organizational planning.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Arts - Social Work

Luther College
Decorah, IA
12-2024

Skills

  • Case management
  • Client advocacy
  • Interpersonal communication
  • Trauma Informed Care
  • Motivational Interviewing
  • Organizational skills
  • Professional boundaries
  • Team collaboration
  • Conflict resolution and mediation
  • Creative and energetic
  • Relationship building
  • Comfortable using Office Suite (excel, SharePoint, etc)

Affiliations

  • Classically trained cellist and vocalist, studied both in undergrad. Continues to find time for creative/musical endeavors within personal life.
  • Provided support to college clubs while elected in officer positions (Treasurer of Norse Against Sexual Assault, student group at Luther College)

References

References available upon request.

Timeline

Housing Case Manager

Opportunity Community Services
07.2024 - Current

Seasonal Camp Counselor

Luther College Dorian Music Camp
06.2024 - 06.2025

Student Intern

Families First Counseling
02.2024 - 05.2024

Student Intern

Emma Norton
01.2022 - 02.2022

Bachelor of Arts - Social Work

Luther College

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Ella Swalley