Ella Rose Malenke
Apple Valley
Summary
Dynamic retail professional with a proven track record at Turnstyle Consignment Stores, excelling in customer engagement and sales goals attainment. Known for delivering exceptional service and building customer loyalty. Skilled in department resets and maintaining a friendly, outgoing demeanor, ensuring a positive shopping experience for all customers.
Overview
4
4
years of professional experience
Work History
Retail Sales Associate
Turnstyle Consignment Stores
07.2021 - Current
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and provided outstanding customer service.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Performed cash, card, and check transactions to complete customer purchases.
Starbucks Employee
Target
09.2024 - 11.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Cleaned counters, machines, utensils, and seating areas daily.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
Team Member
Caribou Coffee
06.2023 - 04.2024
- Developed strong cooperative relationships with coworkers and managers.
- Worked different stations to provide optimal coverage and meet production goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Education
Bachelors - Marketing And Graphic Design
University of Minnesota, Duluth
Duluth, MN05-2028
High School Diploma -
Eagan High School
Eagan, MN06-2024
Associates of Buisness And Marketing - Marketing
Inver Hills Community College
Inver Grove Heights, MN05-2024
Skills
- Department reset
- Friendly and outgoing
- Phone etiquette
- Sales goals attainment
- Customer engagement
- Customer service
Timeline
Starbucks Employee
Target
09.2024 - 11.2024
Team Member
Caribou Coffee
06.2023 - 04.2024
Retail Sales Associate
Turnstyle Consignment Stores
07.2021 - Current
Bachelors - Marketing And Graphic Design
University of Minnesota, Duluth
High School Diploma -
Eagan High School
Associates of Buisness And Marketing - Marketing
Inver Hills Community College
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