Ellen Cameron
Burnsville
Summary
Hardworking and reliable individual experienced in providing exceptional customer service. Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints. Exceptional communication, organizational and multitasking skills. Determined to provide the highest quality service and create a positive customer experience. Strong track record of assisting children K through 8 with schoolwork as well as development and/or management of basic life skills. Passionate about fostering positive and supportive environments for children to learn and grow.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Hy-Vee
06.2022 - 12.2024
- Hardworking and reliable individual experienced in providing exceptional customer service
- Proven ability to remain calm and professional in high-stress situations while being able to quickly and effectively resolve customer complaints
- Exceptional communication, organizational and multitasking skills
- Determined to provide the highest quality service and create a positive customer experience
- Strong track record of assisting children K through 8 with schoolwork and management of basic life skills
- Passionate about fostering positive and supportive environments for children to grow and learn
- Handled customer complaints and inquiries in a respectful and efficient manner
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Responded to phone comments, concerns and complaints following standard procedures
- Utilized problem-solving techniques to identify solutions for complex customer inquiries
- Assisted with training and mentoring new team members
- Processed orders, returns, and exchanges in an accurate and efficient manner
- Adhered to company policies and procedures while providing superior service
- Investigated and researched issues to determine root causes and appropriate resolution methods
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Developed and maintained positive relationships with customers by providing timely, accurate information and solutions to their inquiries or problems
Intern
UWEC Interdisciplinary Assessment Clinic
02.2023 - 05.2023
- Reached out to families who were involved in the clinic to set up meeting dates and get child's background information
- Created clear documentation for the other disciplines to understand in order to complete correct testing and observation processes
- Presented our work and findings as an interdisciplinary team to the family and provided parents with information about their child's test scores and what they mean
- Explained difficult to understand test scores into clear and simple terms for parents and children to understand
- Followed protocol checklists to complete all processes and procedures accurately
- Developed a diagnosis (or lack of one), steps for the child's future, and provided supportive perspectives for each family and child
Tutor
Private Tutoring Services
09.2020 - 05.2021
- Mentored and supported students to build their confidence and study skills
- Engaged actively with students to build confidence in subject matter and help improve study methods
- Demonstrated patience while teaching difficult concepts
- Assisted students with developing positive academic strategies to improve learning and boost self-confidence
- Created and maintained warm and welcoming tutoring environment conducive to learning
- Developed creative activities to engage students in the learning process
- Collaborated with teachers, parents, and administrators to promote student success
- Developed additional resources for family to utilize at home and reinforce skills
- Ensured compliance with school policies and procedures during tutoring sessions
- Used positive reinforcement techniques to encourage, motivate, and build confidence in students
- Built trust through open communication with both children and their parents
- Exhibited patience and understanding when dealing with difficult behaviors from children
- Encouraged intellectual growth through reading stories, playing educational games, and teaching basic concepts
Nanny
Private Household
05.2018 - 08.2020
- Tended to general needs of children while supervising and enforcing safety in day-to-day activities
- Taught basic life skills such as manners, respect, and responsibility
- Maintained an organized schedule to ensure all tasks were completed on time
- Developed relationships with the children to foster trust and respect
- Followed instructions from parents regarding discipline strategies or special needs of the child and children
- Worked with children to tidy up play area and bedrooms, encouraging neat and clean environment
- Provided consistent structure by setting clear boundaries and expectations for behavior
- Provided transportation for errands or appointments as needed throughout the day
- Fostered healthy physical development through outdoor playtime, exercise, and sports activities
- Administered discipline and guidance in accordance with parental guidelines
Education
Bachelor of Arts (B.A.) - Psychology
University of Wisconsin - Eau Claire
Eau Claire, WI05.2024
Skills
- Building Rapport
- Staff Education and Training
- Positive and Professional
- High-Energy Attitude
- Customer Service Excellence
- Multitasking
- Problem-Solving Abilities
- Professionalism
- Time Management Abilities
- Conflict Resolution
- Teamwork Skills
- Phone Etiquette
- Patience and Flexibility
- Attention to Detail
- Compassion and Empathy
- Dependable and Responsible
- Active Listening
- Motivation and Encouragement
Timeline
Intern
UWEC Interdisciplinary Assessment Clinic
02.2023 - 05.2023
Customer Service Representative
Hy-Vee
06.2022 - 12.2024
Tutor
Private Tutoring Services
09.2020 - 05.2021
Nanny
Private Household
05.2018 - 08.2020
Bachelor of Arts (B.A.) - Psychology
University of Wisconsin - Eau Claire
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