Ellen Fee

HOM Furniture | St. Cloud, MN
July 2020 – Present

Lead daily operations and team support within a high-volume retail showroom, serving as a trusted leadership resource for staff, customers, and management. Foster strong long-term relationships, coordinate cross-functional communication, and support initiatives that improve engagement and customer experience.

Key Responsibilities & Achievements:

• Built and maintained strong customer relationships through attentive communication and personalized service, resulting in increased customer satisfaction
• Managed high-priority customer concerns with professionalism and empathy, ensuring resolution and reinforcing customer loyalty
• Serve as Manager on Duty, handling conflict resolution, operational decision-making, and customer relations
• Mentored team of 13 employees through coaching, onboarding, and ongoing development, enhancing team cohesion and performance
• Maintain organization across multiple priorities, deadlines, and operational responsibilities in a fast-paced environment

Relevant Skills:
Relationship Building • Team Leadership • Community Engagement • Event Support • Cross-Department Collaboration • Communication • Problem Solving • Data Entry & Documentation Accuracy • Organizational Skills • Customer Stewardship

Sales Consultant
HOM Furniture | St. Cloud, MN
August 2016 – July 2020

Built strong customer relationships and delivered personalized service within a high-volume retail showroom environment. Guided customers through major purchasing decisions while balancing communication, organization, and attention to detail.

• Advanced store sales goals through relationship-building, in-depth product knowledge, and regular communication
• Cultivated lasting customer relationships through attentive service and proactive follow-up communication
• Assisted customers in identifying needs, preferences, and budgets to deliver tailored recommendations
• Collaborated with team members and multiple departments to ensure smooth customer experiences
• Resolved customer questions and concerns with professionalism and empathy