ELLEN ORZOFF
Minneapolis
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Resident Concierge
NFC Amenities Management
08.2024 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Created welcoming and comfortable environment for guests.
- Assisted with sorting and delivering a high number of packages
Freelance Makeup Artist
Freelance
05.2024 - Current
- Sanitized makeup tools to avoid spread of infection.
- Conducted consultations to understand client's desired look.
- Scheduled onsite and offsite makeup appointments for clientele.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Used social media platforms to promote salon and services.
Barista
Starbucks
12.2022 - 08.2024
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
Crew Member
Chipotle
02.2022 - 09.2022
- Food handling including grilling, frying, knife skills
- Contributing to success for our location through physical, financial, and interpersonal endeavors
- Prepared products following restaurant, health, and safety standards and procedures.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Estheticians Liscense - Esthetics
Empire Beauty School
Bloomington, MN05-2024
High School Diploma -
Preforming Institute of Minnesota
Eden Prairie, MN06-2023
Skills
- Exceptional communication
- Event planning experience
- Package handling
- Time management expertise
- Strong interpersonal skills
- Detail-orientated
- Brand building and awareness
- Bridal makeup application
- Color principles
- Professional networking
- Customer service
- Sales and upselling
Certification
- Licensed Esthetician - [State] Board of Cosmetology.
Timeline
Resident Concierge
NFC Amenities Management
08.2024 - Current
Freelance Makeup Artist
Freelance
05.2024 - Current
Barista
Starbucks
12.2022 - 08.2024
Crew Member
Chipotle
02.2022 - 09.2022
Estheticians Liscense - Esthetics
Empire Beauty School
High School Diploma -
Preforming Institute of Minnesota
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