Elliot McCaw
Rochester
Summary
Dynamic laboratory professional with a proven track record at Mayo Clinic, excelling in biological specimen processing and collaborative teamwork. Recognized for enhancing lab efficiency through innovative process improvements and effective training. Skilled in troubleshooting and preventive maintenance, ensuring safety and high-quality standards in a fast-paced environment.
Overview
8
8
years of professional experience
Work History
Lead Lab Assistant
Mayo Clinic
04.2023 - Current
- Assisted in the hiring process for new lab assistants by conducting interviews and evaluating candidate qualifications, contributing to the selection of high-quality team members.
- Assisted in the development of standard operating procedures, contributing to consistent lab practices across the team.
- Maintained a clean and organized work environment, promoting safety and reducing chances of contamination or errors.
- Enhanced team productivity with thorough training and continuous support for junior lab assistants.
- Troubleshot technical issues with laboratory instruments, resolving problems quickly to minimize downtime.
- Played a key role in developing Job Instruction for the blood station, creating a standardized training method that enhances consistency and reduces the time required to train new staff.
- Took on many new process improvements such as: transitioning upfront FFPE cancels to the LPA team, helped implement STS tracking system for precious specimens, lead the training of a new freezer defrost process, and helped develop a procedure for the LPA to remove "Process & Hold" from samples.
Lab Processing Assistant
Mayo Clinic
03.2022 - 04.2023
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
- Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Prepared specimens for testing and analysis.
- Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Troubleshot and resolved equipment and process issues.
- Provided support and guidance to junior lab staff.
Barista Shift Supervisor / Lead Line Cook
Dunn Brothers / Blue Plate Dinner
09.2017 - 02.2022
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Maintained high-quality food standards by ensuring consistent execution of recipes and presentation techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Received recognition for outstanding performance in maintaining a clean, organized workspace that met health department guidelines.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Ensured high-quality products by closely monitoring espresso extraction times and milk steaming techniques.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Created new recipes, outlined steps, and training staff on correct preparation.
Education
High School Diploma -
Rogers High School
Rogers, MN06-2017
No Degree -
Anoka Ramsey Community College
Anoka, MNSkills
- Collaborative teamwork
- Laboratory management
- Biological specimen processing
- Laboratory safety
- Attention to detail
- Laboratory safety protocols
- Specimen handling
- Problem-solving
- Preventive Maintenance
Timeline
Lead Lab Assistant
Mayo Clinic
04.2023 - Current
Lab Processing Assistant
Mayo Clinic
03.2022 - 04.2023
Barista Shift Supervisor / Lead Line Cook
Dunn Brothers / Blue Plate Dinner
09.2017 - 02.2022
High School Diploma -
Rogers High School
No Degree -
Anoka Ramsey Community College
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