Summary
Overview
Work History
Education
Skills
Accomplishments
Program Leadership & Management
Case Management & Vocational Support
Direct Support & Client Services
Timeline
Generic

Elvin Jones

Minneapolis

Summary

Passionate professional with skilled in human and social services, program management, directorial responsibilities, career counseling. Exhibits success in improving processes by increasing operational efficiency, including streamlining events and improving project results. Known for outstanding communication and problem-solving skills that promote team collaboration and stakeholder engagement. Highly organized, with excellent organizational skills proficient in leading multi-tasking and adapting to varying environments, leading to positive organizational outcomes.

Overview

9
9
years of professional experience

Work History

Designated Coordinator

Advantage Home Health Care
02.2025 - Current

Program Director

AbundantLife Residence LLC
04.2025 - 11.2025

Program Manager

Living Well Disability Services
03.2022 - 12.2023

Mobility Mentor

Avivo Institutes
01.2023 - 04.2023

Special Education TA

White Bear Lake Schools #916
10.2021 - 02.2022

Program Manager

Affinity Residential Care
04.2021 - 09.2021

Case Manager

Thomas Allen, Inc
08.2020 - 05.2021

Program Coordinator/Supervisor

REM Hennepin, Inc
07.2018 - 07.2018

2020 Direct Support Professional

Lifetime Resources
07.2017 - 03.2018

Direct Support Professional

Key 360, Inc
08.2016 - 01.2018

Education

BAS - Psychology, African Studies

University of Minnesota Duluth
Duluth, MN
01.2017

High School - undefined

Washburn Senior High
Minneapolis, MN
01.2012

Skills

  • Organization - Demonstrated exceptional organizational skills through active management of client files, staffing schedules, and financial reconciliation
  • Time Management - Maintained strong time management and healthy multitasking skills that promoted productivity in busy contexts
  • Person-centered - Strong skill set in person-centered approaches designed to empower individuals in making informed decisions about their lives
  • Adaptability – Ability to adjust to new challenges and changing environments while maintaining productivity
  • Team Collaboration – Works well with others, fostering a cooperative and supportive team atmosphere
  • Problem-Solving – Approaches challenges with a positive mindset, seeking effective solutions and alternatives
  • Empathy – Understands and respects the feelings and perspectives of others, enhancing interpersonal relationships
  • Communication – Clearly conveys information and ideas, both verbally and in writing, ensuring understanding among team members and clients
  • Dependability – Consistently meets deadlines and commitments, earning the trust of colleagues and supervisors
  • Initiative – Proactively identifies opportunities for improvement and takes action without needing direction
  • Attention to Detail – Carefully reviews work to ensure accuracy and quality, minimizing errors and enhancing overall performance
  • Conflict Resolution – Effectively navigates disagreements and misunderstandings, promoting a harmonious work environment
  • Motivation – Maintains a high level of enthusiasm and drive, inspiring others to achieve their best
  • Systematic Skills
  • Data Entry in Case Management and Career Counseling with various software systems
  • Acrobat Professional (Adobe), Microsoft & iOS systems, IBM SPSS Statistics

Accomplishments

  • Collaborated with team of several staff members and successfully overseen 245 client-based programs..
  • Launched a four-person waived group home.
  • Kick-started the Powerup w/ Xcel and PV Solar Training Program as vocational career counselor.

Program Leadership & Management

  • Developed individualized treatment plans for clinical Intensive Residential Treatment Service (IRTS) clients, conducted functional assessments, and successfully completed intake processes, which included obtaining necessary consent documentation.
  • Provided oversight of waiver group homes and residential programs and worked collaboratively with executive leadership, nursing, HR, and administration to maintain the facilities’ operations and high-quality care.
  • Managed multidisciplinary teams consisting of DSPs, Advanced DSPs, Assistant Program Managers, and Certified Peer Recovery Specialists, responsible for creating and maintaining a positive work environment.
  • Coordinated staff scheduling, client appointments, and transportation logistics, ensuring adherence to a medication administration policy with zero tolerance for errors.
  • Led event coordination and community outreach programs targeting various populations for inclusivity and program visibility.
  • Maintained accurate clinical documentation (progress notes, daily summaries, EIMR) and ensured compliance with clinical standards and regulatory requirements.

Case Management & Vocational Support

  • Developed and activated DHS Consumer Directed Community Support (CDCS), Community Support Plans (CSP), Coordinated Service Support Plans (CSSP), and MnCHOICES CSP Worksheet Assessments for CADI and DD waivers.
  • Provided individual vocational support including goal setting, interview preparation, job applications, and assistance with resume/cover letter development to promote competitive employment.
  • Delivered 1:1 case management and advocacy, assisting participants with employment retention and access to community resources.
  • Maintained detailed case notes in Workforce One and Exponent databases, ensuring confidentiality and proper records management.
  • Established and maintained strong relationships with employers, classroom instructors, and vocational staff; attended weekly internal and external stakeholder meetings.
  • Administered incentive programs to motivate and engage participants in services.

Direct Support & Client Services

  • Administered medications under supervision and adhered to safety protocols for timely reporting of results to nursing staff and program directors.
  • Encouraged sensory and cognitive skills through participation in developmental activities.
  • Documented client information in client entry software like Salesforce and other incident reporting systems.
  • Supported as a Special Education Teaching Assistant in a high school classroom, providing assistance to teachers and students to promote independent life skills.

Timeline

Program Director

AbundantLife Residence LLC
04.2025 - 11.2025

Designated Coordinator

Advantage Home Health Care
02.2025 - Current

Mobility Mentor

Avivo Institutes
01.2023 - 04.2023

Program Manager

Living Well Disability Services
03.2022 - 12.2023

Special Education TA

White Bear Lake Schools #916
10.2021 - 02.2022

Program Manager

Affinity Residential Care
04.2021 - 09.2021

Case Manager

Thomas Allen, Inc
08.2020 - 05.2021

Program Coordinator/Supervisor

REM Hennepin, Inc
07.2018 - 07.2018

2020 Direct Support Professional

Lifetime Resources
07.2017 - 03.2018

Direct Support Professional

Key 360, Inc
08.2016 - 01.2018

High School - undefined

Washburn Senior High

BAS - Psychology, African Studies

University of Minnesota Duluth
Elvin Jones