Elysa Hahn
Ham Lake
Summary
Determined and enthusiastic sophomore in college with a passion for a career in the medical field. Currently I am a service oriented college with excellent resitting and cashiering abilities. I am able to juggle multiple responsibilities under pressure and remain calm. Looking to bring in superior knowledge of effect communication and relationship building upon securing a job opportunities with pursuit of new challenges. Possesses high attention to detail, speed and accuracy.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Call Center Representative
Dean's Home Services
05.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Part Time Waitress, Host and Shift Leader
Perkins Restaurants
05.2021 - Current
- Increase patron satisfaction through attractive meal recommendations, food knowledge and speedy service
- Seated patrons during fast paced shifts and peak hours, avoid guest flow issues
- Assisted in maintaining cleanliness and orderliness in the dining area
- Processed payments and redeemed gift cards and promo specials
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Certified Nursing Assistant
Gracewood Advanced Assisted Living and Memory Care
12.2023 - 05.2024
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
Anoka Ramsey Community College
Coon Rapids, MN 08.2023 - 05.2024
High School Diploma -
Blaine High School
Blaine, MN06.2023
Century College
White Bear Lake, MN 08.2024 - 05.2026
Skills
- Problem-solving skills
- Customer Support
- Resolving issues
- Customer Service
- Skills Management
- Leadership
- Time Management
- Responsible
- Adaptability
- Communication
- Collaboration
- Organization
Street
2530 152nd Lane Ne
City
Ham Lake
State
MN
Zip
55304
Awardsandacknowledgements
- B honor roll
- Bengal pride leader
- Volunteer at a church, feed my starving children, senior living center, and at Roosevelt middle school
References
- Pamela Barnard, (612) 306-9168
- Kristine Vang, +1 (763) 412-0687
- Tracy Miller, (612) 418-1791
Certification
- CPR/AED Certification
Timeline
Century College
08.2024 - 05.2026
Call Center Representative
Dean's Home Services
05.2024 - Current
Certified Nursing Assistant
Gracewood Advanced Assisted Living and Memory Care
12.2023 - 05.2024
Anoka Ramsey Community College
08.2023 - 05.2024
Part Time Waitress, Host and Shift Leader
Perkins Restaurants
05.2021 - Current
High School Diploma -
Blaine High School
Similar Profiles
Waylon FogleWaylon Fogle
Assistant Handyman at Dean's Handyman Services LLCAssistant Handyman at Dean's Handyman Services LLC
Vonee Lewis-SmithVonee Lewis-Smith
Medical Assistant at Dean's Professional ServicesMedical Assistant at Dean's Professional Services
Denise EdwardsDenise Edwards
Certified Medical Assistant at Dean's Professional ServicesCertified Medical Assistant at Dean's Professional Services