Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Certification
References
Timeline
Generic

Ema Workman

Willmar

Summary

Dynamic hospitality professional with a strong work ethic and proven customer service skills honed at Duffy's Riverside Saloon. Adept at managing point-of-sale operations and collaborating with teams to enhance guest experiences. Recognized for resolving guest complaints swiftly, ensuring satisfaction in fast-paced environments. Committed to maintaining high standards of cleanliness and service.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Host

Grizzly's Wood-Fired Grill
Willmar
05.2025 - Current
  • Greeted and seated guests in a friendly and efficient manner.
  • Provided menus and explained daily specials to enhance customer dining experience.
  • Maintained cleanliness of front-of-house areas to ensure a welcoming environment.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Managed incoming calls during busy shifts.
  • Offered seating and other special accommodations to customers according to preferences and dining area volume.
  • Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
  • Provided customers with accurate wait times and monitored waiting list.

Server

Duffy's Riverside Saloon
Redwood
01.2025 - Current
  • Provided excellent customer service in a fast-paced dining environment.
  • Took and processed food and drink orders accurately and efficiently.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Maintained cleanliness of tables, dining area, and service stations throughout shifts.
  • Assisted guests with menu selections and answered questions about daily specials.
  • Handled cash transactions and managed point-of-sale system effectively.
  • Resolved guest complaints promptly to enhance overall dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Greeted customers, answered questions, and recommended specials to increase profits.

Housekeeper

Renvilla
Renville
03.2022 - 01.2025
  • Cleaned guest rooms and common areas to maintain hygiene standards.
  • Organized cleaning supplies and equipment for efficient daily operations.
  • Reported maintenance issues to ensure timely resolution and safety.
  • Assisted with laundry duties, including washing, folding, and organizing linens.
  • Followed safety protocols while handling cleaning chemicals and tools.
  • Responded promptly to guest requests for additional services or information.
  • Collaborated with team members to ensure thorough cleaning of facilities.
  • Adhered to scheduled cleaning routines to meet property standards consistently.
  • Cleaned bathrooms, including toilets, tubs, showers and sinks.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Changed bed linens and towels, tidied up rooms.
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Used cleaning chemicals following proper guidelines.
  • Emptied trash receptacles throughout the property.

Education

High School Diploma -

Renville County West
Renville, MN
05-2025

Skills

  • Customer service
  • Point-of-sale operation
  • Cash handling
  • Inventory management
  • Team collaboration
  • Time management
  • Check payment processing
  • Strong work ethic

Affiliations

I like to play volleyball and be around people all the time. I am very easy to get along with. I also am willing to do anything I am told or asked to do without complaint.

Languages

Spanish
Limited

Certification

  • I got the Minnesota World Language Proficiency Certificate in Spanish.

References

References available upon request.

Timeline

Host

Grizzly's Wood-Fired Grill
05.2025 - Current

Server

Duffy's Riverside Saloon
01.2025 - Current

Housekeeper

Renvilla
03.2022 - 01.2025

High School Diploma -

Renville County West

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Ema Workman