Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emerita Martinez

Cottage Grove

Summary

Dynamic Team Lead at Renewal By Anderson with a proven track record in coaching and mentoring, enhancing team performance through strategic planning and quality control. Recognized for elevating customer satisfaction and streamlining operations, demonstrating strong leadership and problem-solving skills to drive continuous improvement and achieve business goals.

Overview

6
6
years of professional experience

Work History

Team Lead

Renewal By Anderson
01.2023 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Frequently inspected production area to verify proper equipment operation.

Service Associate

Renewal By Anderson
06.2019 - 01.2023
  • Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
  • Enhanced customer satisfaction by providing timely and efficient assistance in various service tasks.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Managed timely and effective replacement of damaged or missing products.

Education

Bachelor of Science - Criminology, Sociology, Psychology

University of Wisconsin, River Falls
River Falls, WI

Skills

  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Process improvement
  • Operations management
  • Production monitoring
  • Employee training
  • Task delegation
  • Strategic planning
  • Workflow management
  • Problem-solving
  • Work Planning and Prioritization
  • Analytical thinking
  • Leadership
  • Decision-making
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Team Lead

Renewal By Anderson
01.2023 - Current

Service Associate

Renewal By Anderson
06.2019 - 01.2023

Bachelor of Science - Criminology, Sociology, Psychology

University of Wisconsin, River Falls
Emerita Martinez