Emilia Morrison
Burnsville
Summary
Strategic Manager specializing in client relationship management, data analysis, and problem-solving. Enhances customer experiences and drives growth by resolving issues and identifying trends. Background in sales and customer service, leading teams to exceed goals and improve service delivery while fostering positive client relationships.
Overview
1
1
year of professional experience
Work History
Sales Manager
Carters Inc
Burnsville
02.2026 - Current
- Coordinated Daily Field Reports (DFRs) and distributed to clients.
- Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Directed and coordinated products, services and sales activities.
- Supported sales team members through training and resources, fostering professional growth and improving sales performance.
- Resolved customer complaints regarding sales and service.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Collaborated with team members to create engaging promotional displays.
Bank Teller
Wells Fargo
Lakeville
09.2025 - Current
- Processed customer transactions efficiently and accurately at a major financial institution.
- Assisted clients with account inquiries and educated them on banking services to enhance customer understanding.
- Managed cash drawer and balanced transactions at the end of each shift.
- Educated customers on online banking features and mobile app functionalities.
- Collaborated with team members to maintain a positive customer service environment.
- Adhered to compliance policies and procedures for secure banking operations.
- Delivered exceptional customer service by promptly addressing inquiries, resolving complaints, and ensuring timely transaction processing.
- Volunteered for extra shifts during high-traffic times to maintain adequate staffing.
- Prepared and sent statements and correspondence regarding discrepancies and outstanding debts to maintain accurate account records.
Barista Shift Supervisor
Starbucks
Bloomington
10.2024 - 03.2026
- Assisted in scheduling shifts to optimize staff coverage during peak hours.
- Resolved customer complaints with professionalism and empathy, enhancing customer satisfaction.
- Monitored equipment performance to ensure proper functioning and maintenance needs.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Fostered positive team morale by encouraging collaboration among staff members, contributing to a supportive work environment.
- Encouraged baristas to suggest creative ideas for improving customer experience.
- Collaborated with management to develop training materials for new employees, streamlining the onboarding process.
Education
Associate of Arts - General Studies
Normandale Community College
Minneapolis, MN12-2024
Skills
- Sales forecasting
- Client relationship management
- Customer service
- Data analysis
- Risk management
- Problem solving
- Time management
Affiliations
Volunteer- Loaves and Fishes
Timeline
Sales Manager
Carters Inc
02.2026 - Current
Bank Teller
Wells Fargo
09.2025 - Current
Barista Shift Supervisor
Starbucks
10.2024 - 03.2026
Associate of Arts - General Studies
Normandale Community College