Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Culver

Paynesville

Summary

Dedicated and highly organized Customer Service professional with over 8 years of experience in delivering exceptional customer support and building strong relationships with clients. Proven track record of effectively resolving customer inquiries and issues in a timely and professional manner. Strong communication and problem-solving skills, with a customer-centric approach to providing top-notch service. Seeking to leverage my expertise to contribute to a dynamic customer service team and drive customer satisfaction and retention.

Overview

12
12
years of professional experience

Work History

Custodian

4M Building Solutions
Saint Cloud, MN
09.2022 - Current
  • Maintained cleanliness and sanitation of all assigned areas including restrooms, classrooms, and office spaces
  • Performed routine janitorial duties such as sweeping, mopping, vacuuming, and emptying trash receptacles
  • Managed inventory and stocked cleaning supplies to ensure adequate levels for daily tasks
  • Followed proper safety protocols and regulations to prevent accidents and promote a healthy working environment

Custodian

Lake Ripley Elementary School
Litchfield, MN
08.2024 - 08.2025
  • Maintained cleanliness and organization of facilities to ensure a safe environment for staff and visitors.
  • Operated cleaning equipment, including floor scrubbers and vacuums, to enhance operational efficiency.
  • Conducted routine inspections of premises to identify maintenance needs and address issues promptly.
  • Trained new custodial staff on proper cleaning techniques and safety protocols for optimal performance.
  • Collaborated with facility management to develop cleaning schedules that align with operational requirements.

Domestic Engineer

Self
Paynesville, MN
03.2021 - 09.2022
  • Efficiently manage household operations, including budgeting, meal planning, and scheduling of tasks to ensure smooth daily routines
  • Utilize time management skills to juggle various responsibilities including childcare, pet care, and shopping errands
  • Foster positive relationships within the household by effectively communicating and collaborating with family members to create a harmonious living environment.

Team Lead

JoAnn Fabric & Craft
Watertown, WI
10.2014 - 03.2021
  • Led a team of 7 customer service representatives, ensuring high quality service delivery and exceeding performance targets.
  • Served as a key point of contact for escalated customer issues, effectively resolving conflicts and maintaining customer satisfaction.
  • Developed and implemented training programs to improve team members' skills and enhance overall team performance.
  • Collaborated with cross-functional teams to streamline internal processes and improve efficiency within the department.

Education

Education

Maranatha Baptist University
Watertown, WI
08-2012

Skills

  • Time Management
  • Communication
  • Adaptability
  • Problem-Solving
  • Customer Service
  • Organizational Skills
  • Creativity
  • Responsible and dependable
  • Client communication
  • Supply management

Timeline

Custodian

Lake Ripley Elementary School
08.2024 - 08.2025

Custodian

4M Building Solutions
09.2022 - Current

Domestic Engineer

Self
03.2021 - 09.2022

Team Lead

JoAnn Fabric & Craft
10.2014 - 03.2021

Education

Maranatha Baptist University
Emily Culver