Emily Cuypers
Breckenridge,MN
Summary
Dynamic Travel Advisor with a proven track record at My Mickey Vacation Travel, excelling in advanced itinerary planning and exceptional customer service. Cultivated strong client relationships, leading to increased referrals and repeat business. Adept at navigating the travel industry, ensuring compliance while delivering tailored travel experiences that exceed client expectations.
Overview
8
8
years of professional experience
Work History
Travel Advisor
My Mickey Vacation Travel
09.2015 - 12.2020
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
- Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Maintained detailed records of client interactions, bookings, and payments for easy reference.
Office Manager
God's Children Adoption Agency
05.2013 - 06.2016
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Prepared and filed sensitive court documents in a timely and compliant manner.
- Managed and maintained accurate client records for over 100 families, ensuring confidentiality and data integrity.
Skills
- Travel industry experience
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Exceptional communication
- Itinerary planning
- Administrative tasks
- Client relationship building
- Regulations and compliance
- Data entry
- Attention to detail
Timeline
Travel Advisor
My Mickey Vacation Travel
09.2015 - 12.2020
Office Manager
God's Children Adoption Agency
05.2013 - 06.2016
Similar Profiles
Janet LampJanet Lamp
Timeshare Sales Agent, Closer, Presenter at Vacation Offer Travel ClubTimeshare Sales Agent, Closer, Presenter at Vacation Offer Travel Club
Deborah RichmondDeborah Richmond
NOTE at TRAVEL PLANNER, Marriott Vacation ClubNOTE at TRAVEL PLANNER, Marriott Vacation Club
Jacqueline WellsJacqueline Wells
Travel Concierge at Vacation Mood TravelTravel Concierge at Vacation Mood Travel
Heather BernotasHeather Bernotas
Accounting Sr. Quality Assurance Specialist at National Information Solutions CooperativeAccounting Sr. Quality Assurance Specialist at National Information Solutions Cooperative
Jade ThomJade Thom
Owner at Jet CleaningOwner at Jet Cleaning