Emily Fortun

• Provide leadership and oversight to all department heads, ensuring smooth daily operations and alignment with organizational goals
• Manage resident, family, and staff concerns with professionalism and efficiency, promoting a positive and supportive environment
• Monitor departmental performance and ensure compliance with state regulations, company policies, and quality standards
• Develop and implement Performance Improvement Plans (PIPs) focused on enhancing staff engagement, satisfaction, and retention
• Lead and facilitate ongoing staff development, onboarding, and training programs to support regulatory compliance and high-quality care
• Collaborate with HR to ensure adherence to employment laws, policy enforcement, and effective personnel management practices
• Assist in preparing and monitoring departmental budgets
• Developed and executed strategic plans to align with the organization''s mission and goals.
• Ensure full compliance with all Minnesota Department of Health (MDH) rules and regulations and promote a culture of accountability
• Oversee scheduling for all departments to optimize staffing and meet resident care needs
• Support marketing and sales efforts, including tours, relationship building, and occupancy growth strategies
• Monitoring overtime and addressed staffing and scheduling issues with department leaders.

See above, all duties completed, but under supervision.

This facility is under the same company as Sugar Loaf Senior Living

• Provided administrative and clerical support, including handling billing, audits, data entry, and maintaining organized records for housing operations
• Conducted property tours and effectively communicated features and benefits to prospective residents, contributing to successful lease conversions
• Facilitated the admissions process, preparing and reviewing lease agreements, move-in paperwork, and ensuring compliance with housing policies
• Delivered exceptional customer service by addressing resident inquiries, resolving concerns promptly, and maintaining positive relationships with residents and families
• Supported daily office functions, including phone and email correspondence, scheduling, filing, and document preparation
• Collaborated with cross-functional teams to ensure smooth transitions for new residents and ongoing satisfaction for current tenants

• Planned, coordinated, and executed engaging daily, weekly, and monthly activities to enhance resident quality of life and promote social, cognitive, and physical well-being
• Created visually appealing and organized monthly activity calendars to ensure consistent communication and participation
• Maintained a high level of enthusiasm and positive energy to encourage resident involvement and foster a joyful community atmosphere
• Provided staffing support by assisting with caregiver and medication technician shifts during staffing shortages
• Supported administrative operations by assisting with filing, tracking documentation, audits, and scheduling
• Participated in interviewing and onboarding processes, contributing to a strong and cohesive care team
• Collaborated with all departments to ensure resident-centered programming and facility-wide support

• Maintained a safe and clean environment by adhering to infection control protocols during medication administration.
• Achieved high levels of efficiency while distributing medications by organizing daily routines around individual patient schedules and needs.
• Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Enhanced patient health by accurately administering prescribed medications according to schedule.