Emily Hartwell
Eden Prairie
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Senior Order Management Analyst
CH Robinson
Eden Prairie, MN
12.2025 - Current
- Developed process documentation to enhance training for new analysts and support staff.
- Implemented system enhancements to improve order and invoice processing speed and accuracy.
- Improved customer satisfaction rates with timely and accurate order updates, ensuring smooth transactions from start to finish.
- Spearheaded initiatives for continuous improvement, identifying areas for potential growth and championing positive change across the organization.
Order Management Analyst
CH Robinson
Eden Prairie, MN
04.2024 - 12.2025
- Collaborated with cross-functional teams to streamline order management processes.
- Resolved customer inquiries related to orders efficiently and professionally.
- Ensured compliance with company policies throughout the order lifecycle management.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
Operations Coordinator
CH Robinson
Eden Prairie, MN
06.2021 - 04.2024
- Collaborated with cross-functional teams to support project initiatives, aligning operational strategies with business goals.
- Trained new team members on software tools and operational procedures to ensure consistency in execution.
- Implemented process enhancements that reduced operational delays and improved customer service.
- Developed strong relationships with external and internal partners, maintaining open lines of communication to promote loyalty and retention.
Store Manager
Dry Goods
Edina, MN
05.2020 - 06.2021
- Implemented merchandising strategies resulting in enhanced product visibility and customer engagement.
- Trained and mentored staff on sales techniques and product knowledge to enhance team performance.
- Led daily store operations, ensuring optimal inventory management and customer service excellence.
- Developed employee schedules to maximize staffing efficiency during peak hours and events.
- Fostered a positive work environment through effective communication and conflict resolution among team members.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
Education
High School Diploma -
Osseo Senior High
Osseo, MN06-2016
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Operational efficiency
- Self motivation
- Task prioritization
Timeline
Senior Order Management Analyst
CH Robinson
12.2025 - Current
Order Management Analyst
CH Robinson
04.2024 - 12.2025
Operations Coordinator
CH Robinson
06.2021 - 04.2024
Store Manager
Dry Goods
05.2020 - 06.2021
High School Diploma -
Osseo Senior High