Emily Mendoza Delgado
Willmar
Summary
Dynamic customer service professional with proven success at Kwik Trip, excelling in KPI monitoring and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and employee training. Adept at problem-solving and maintaining high-quality standards, ensuring a fast and friendly service experience. Committed to delivering exceptional results in every interaction.
Ambitious and bilingual customer service professional with expertise in various industries. Hoping to utilize a background in exemplary interaction, problem resolution and efficient research in a Customer Service Executive role.
Overview
8
8
years of professional experience
Work History
Customer Service
Kwik Trip
Willmar
11.2024 - Current
- Developed strategies to improve customer service procedures.
- Monitored KPIs related to customer service performance.
- Provided excellent customer service during transactions.
- Provided customer service assistance when needed.
- Resolved customer service issues as needed.
- Provided customer service and resolved customer complaints.
- Resolved customer service issues quickly and effectively.
- Provided training to new customer service representatives.
- Identified and resolved customer service issues.
- Emphasized fast, friendly customer service.
Server/Front End Cashier
Perkins Restaurant & Bakery
Willmar
06.2017 - 10.2024
- Checked food before serving it to customers.
- Maintained records of transactions made during shift as required by law or company policy.
- Greeted guests and provided menus.
- Trained new employees on restaurant procedures and plating techniques.
- Greeted customers, answered questions and recommended specials to increase profits.
- Set up tables in between patrons to reduce wait times.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Explained menu items, describing ingredients and cooking methods upon request.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Stocked service areas with supplies during slow periods.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Stayed informed about daily specials, new menu items, promotions.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Followed health safety guidelines when preparing and serving food products.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Filled condiments and napkin containers during slack periods.
- Provided excellent customer service to ensure satisfaction.
Caregiver
Divine House Inc.
04.2021 - 10.2021
- Contacted medical providers on behalf of clients to follow up on appointments.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Monitored vital signs and medication use, documenting variances, and concerning responses.
- Reported concerns to nurse supervisor to promote optimal care.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Administered prescribed medications on a timely basis following care plan instructions.
- Accompanied clients to social events such as movies or plays.
- Assisted clients with maintaining good personal hygiene.
- Drove clients to doctors' appointments and social outings.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Monitored health and well-being of clients and reported significant health changes.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Line Worker
Select Genetics
Willmar
04.2020 - 08.2021
- Maintained a safe working environment by adhering to all safety regulations and policies.
- Measured and weighed items to meet quality standards and prevent waste.
- Conducted tests on completed assemblies before they are shipped out for sale.
- Examined final products for conformance with quality and design standards.
- Organized inventory shelves to ensure that items were accessible for use on the assembly line.
- Processed orders promptly according to customer specifications.
- Demonstrated proper work practices to accomplish key performance indicators.
- Moved items between machines, conveyors and transport equipment to meet production needs.
- Identified defective products, removed them from the production line, and documented details of defect.
Education
High School Diploma -
Willmar Senior High School
Willmar, MN07-2021
Skills
- Customer service
- KPI monitoring
- Employee training
- Inventory management
- Transaction processing
- Quality control
- Conflict resolution
- Effective communication
- Time management
- Data entry
- Team collaboration
- Meal preparation
- Problem solving
- Health safety compliance
- Payroll customer service
- Customer service and satisfaction
- Customer service monitoring
- Attentive customer service
- Customer service focus
- Customer service and communication skills
- Customer service and support
- Customer service and care
Languages
English
Professional
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Customer Service
Kwik Trip
11.2024 - Current
Caregiver
Divine House Inc.
04.2021 - 10.2021
Line Worker
Select Genetics
04.2020 - 08.2021
Server/Front End Cashier
Perkins Restaurant & Bakery
06.2017 - 10.2024
High School Diploma -
Willmar Senior High School