Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Mickle

Hopkins

Summary

Customer service professional with background in retail sales and customer engagement. Consistently demonstrated success in sales and enhancing customer satisfaction through communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve goals.

Overview

9
9
years of professional experience

Work History

Sales Associate

Nordstrom
03.2023 - Current
  • Continuously meet sales goals
  • Perform opening and closing duties
  • Build relationships with customers through personalized outreach, appointment scheduling, and product recommendations
  • Replenish stock and maintain a clean department
  • Collaborate with team members to support sales goals
  • Resolve customer concerns and complaints professionally and efficiently

Personal Shopper/Delivery Driver

Instacart and DoorDash
09.2021 - Current
  • Communicate effectively with customers
  • Shop orders
  • Pick adequate replacements of items
  • Deliver orders to customer

Sales Associate

Ulta Cosmetic store
03.2020 - 07.2021
  • Adjusted inventory of stock
  • Excelled at opening store credit card accounts
  • Consistently met or exceeded goals for opening store loyalty accounts
  • Opened and closed store
  • Assisted customers with questions and concerns
  • Unloaded shipments, stocked shelves, and set up displays

Patient Care Assistant

Accra Care
11.2019 - 03.2020
  • Prepared patient's meals according to meal plans
  • Helped patient with daily living tasks, including feeding, dressing, and personal hygiene
  • Maintained case notes to document patient progress and condition
  • Performed light housekeeping

Sales Associate

Speedway
06.2019 - 11.2019
  • Displayed new products
  • Processed transactions at register and built up customer loyalty programs
  • Cleaned and maintained store
  • Assisted customers and addressed customer complaints and concerns
  • Performed closing duties

Sales Associate

Von Maur
05.2018 - 01.2019
  • Cleaned and maintained department
  • Assisted customers in selecting flattering clothing options
  • Dressing room attendant
  • Stocked new shipments and organized the product throughout the store
  • Answered phone calls and arranged shipments for customers
  • Completed transactions at the POS
  • Opened and closed department and registers

Office Employee

Bakkelund Tree and Landscape Company, LLC
04.2017 - 05.2018
  • Filed records to keep the system efficient and all information organized
  • Answered customer phone calls and took down information
  • Wrote and addressed "thank you" cards to customers

Education

High School Graduate -

Chaska High School
Chaska, MN
06.2019

Skills

  • Customer service
  • Time management
  • Communication
  • Active listening
  • Sales
  • Teamwork and collaboration
  • Problem-solving skills
  • POS
  • Attention to detail

Timeline

Sales Associate

Nordstrom
03.2023 - Current

Personal Shopper/Delivery Driver

Instacart and DoorDash
09.2021 - Current

Sales Associate

Ulta Cosmetic store
03.2020 - 07.2021

Patient Care Assistant

Accra Care
11.2019 - 03.2020

Sales Associate

Speedway
06.2019 - 11.2019

Sales Associate

Von Maur
05.2018 - 01.2019

Office Employee

Bakkelund Tree and Landscape Company, LLC
04.2017 - 05.2018

High School Graduate -

Chaska High School
Emily Mickle