Emily Schwaderer
Brainerd
Summary
Dynamic First Assistant Manager at McDonald's Restaurant with a proven track record in staff supervision and business analysis. Expert in cash management and conflict resolution, successfully enhancing operational efficiency and customer satisfaction. Recognized for coaching employees and driving performance improvements, contributing to a positive workplace culture and achieving business goals.
Overview
9
9
years of professional experience
Work History
First Assistant Manager
McDonald's Restaurant
Brainerd
04.2016 - Current
- Supervised staff to ensure efficient operation of the store.
- Analyzed business performance data and forecasted business results for upper management.
- Provided feedback to employees on performance improvement opportunities.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Helped with daily cash management, resolved drawer inaccuracies, and prepared daily deposits.
- Addressed employee concerns or grievances in a professional manner.
- Supported store manager by implementing directives, coaching employees and resolving front-line issues.
Education
High School Diploma -
Brainerd High School
Brainerd, MN06-2017
Skills
- Staff supervision
- Business analysis
- Performance feedback
- Cash management
- Customer service
- Employee coaching
- Scheduling software
- Employee training
- Business forecasting
- Conflict resolution
- Inventory management
- Supply chain management
- Problem solving
Affiliations
- Paddle Boarding
- Traveling
- Reading
References
References available upon request.
Timeline
First Assistant Manager
McDonald's Restaurant
04.2016 - Current
High School Diploma -
Brainerd High School
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