Emily Swartling
Winona
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Cashier Team Lead
Midtown Foods
07.2022 - Current
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Contributed to a positive work environment by proactively addressing conflicts among team members.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
Dance Instructor
SG Danceworkz
09.2020 - 05.2024
- Planned routines for recitals and performances.
- Fostered a supportive learning environment by promoting positive reinforcement and constructive feedback.
- Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
- Enhanced student performance by incorporating diverse dance styles and techniques in lessons.
- Increased student retention rate with engaging choreography that challenged their abilities while maintaining enjoyment.
- Planned and oversaw group, couples, and individual dance performances.
- Adhered to studio guidelines and legal requirements.
- Provided feedback, guidance and support to students on participation and performance.
- Supported students in identifying, setting and achieving personal goals.
Food Service Worker
Winona Health
10.2021 - 02.2024
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
- Cleaned and organized kitchen, dining and service areas.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Education
High School Diploma -
Winona Senior High School
Winona, MN06-2024
Skills
- Customer service
- Team leadership
- Problem-solving
- Cash handling
- Punctual and reliable
- Positive attitude
- Flexible schedule
- New hire training
- Quick learner
- Multitasking
- Organization
- Teaching techniques
Timeline
Cashier Team Lead
Midtown Foods
07.2022 - Current
Food Service Worker
Winona Health
10.2021 - 02.2024
Dance Instructor
SG Danceworkz
09.2020 - 05.2024
High School Diploma -
Winona Senior High School
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