Emily Swartling
Winona
Summary
Dynamic and results-oriented professional with extensive experience at Midtown Foods, excelling in customer service and cash handling. Proven ability to train teams effectively while maintaining high standards of accuracy and efficiency. Recognized for strong problem-solving skills and a positive attitude, ensuring exceptional service and operational excellence.
Overview
2
2
years of professional experience
Work History
Cashier Team Lead
Midtown Foods
Winona
07.2023 - 03.2025
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
Food Service Worker
Winona Health
Winona
10.2022 - 02.2024
- Delivered food orders promptly and accurately to guests tables.
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Performed variety of duties related to food service.
- Maintained safe food handling practices to prevent germ spread.
- Prepared beverages such as coffee, tea, soda.
- Operated dishwashing machines safely and efficiently.
- Monitored food temperatures to ensure safety and quality standards were met.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Ensured that all foods were prepared according to health department regulations.
Education
High School Diploma -
Winona Senior High School
Winona, MN06-2024
Skills
- Customer service
- Employee training
- Cash handling
- Time management
- Food safety
- Inventory management
- Team collaboration
- Effective communication
- Punctual and reliable
- Opening and closing procedures
- Problem-solving
- Empathy and patience
- Attention to detail
- Cash register operation
- Positive attitude
- Team leadership
- Conflict resolution
- Friendly and outgoing
Timeline
Cashier Team Lead
Midtown Foods
07.2023 - 03.2025
Food Service Worker
Winona Health
10.2022 - 02.2024
High School Diploma -
Winona Senior High School
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