EMILY TELLEZ GARCIA

• Assisted customers by addressing inquiries and resolving issues efficiently.
• Provided accurate information on healthcare services and appointment scheduling to enhance patient experience.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Handled high-volume calls while prioritizing urgent needs to ensure timely responses for patients.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Adapted quickly to changes in product offerings and company policies, maintaining up-to-date knowledge.

• Completed advanced individual training (AIT) as a 42A in November 2024
• Learned how to be technically and tactically proficient

• Learned how to manage personal records, process payrolls, and ensured compliance with Military regulation, also developed strong organization skills, attention to detail, and ability to work effectively under pressure.

• Stocked fruits and vegetables and removed old or poor-quality products.
• Maintained lofty standards of cleanliness through the produce department, adhering to all health code regulations for food handling.
• Assisted customers with price and finding requested items.
• Enhanced customer satisfaction by providing efficient, friendly service.
• Collaborated with fellow associates to keep adequate stock levels during peak shopping hours, minimizing customer wait times.
• Trained in check lane and drive-up department.

• MAINTANED A CLEAN AND WELCOMING ENVIORMENT FOR GUESTS, CONTRIBUTING TO POSITVE DINING EXPERIENCES.
• HANDELD HIGH PRESSURE SITUATION WITH GRACE, MANITANING EXCELLENT SERVICE STANDARDS EVEN DURING PEAK HOURS OR UNDER STAFF.
• ENHANCED CUSTOMER SATIFACTION BY PROVIDING ATTENTIVE SERVICE AND ADDRESING INQUIRES IN A TIMELY MANNER.
• WORKED FLEXIBLE SCHEDULE
• TRAINED NEW FRONT OF HOUSE EMPLOYEES ON COMANY POLICES, MENU KNOWLEDGE, AND CUSTOMER SERVICE TECHNIQUES FOR SEAMLESS INTEGRATION INTO THE TEAM