EMILY VANG
Saint Paul
Summary
Detail-oriented and dependable operations professional with experience in case management, and client services. Skilled at managing multiple priorities in fast-paced environments while maintaining accuracy and meeting deadlines. Recognized for strong organizational skills, adaptability, and collaborative teamwork. Experienced in improving operational efficiency, supporting clients and colleagues, and maintaining compliance with organizational policies and procedures. Committed to delivering high-quality work and contributing to team success.
Overview
6
6
years of professional experience
Work History
Custody Operations Specialist
Computershare Inc
Minneapolis, MN
08.2022 - 06.2026
- Processed custody operations while following established policies and procedures with a high level of accuracy.
- Managed routine operational tasks efficiently while consistently meeting productivity and quality standards.
- Worked effectively in a fast-paced environment with changing priorities and deadlines.
- Collaborated with team members to resolve operational issues and ensure timely completion of daily workloads.
- Demonstrated strong attention to detail when reviewing financial documentation and processing transactions.
- Adapted quickly to new procedures, systems, and business requirements.
- Managed workload independently while contributing to team goals.
- Maintained professionalism and provided support to colleagues whenever needed.
Operations and Case Management Coordinator
30,000 Ft
Saint Paul, MN
05.2020 - 01.2022
- Coordinated daily operations to provide timely and effective support for clients and staff.
- Developed and maintained comprehensive client care plans in collaboration with multidisciplinary teams.
- Assessed client needs and implemented individualized interventions to improve outcomes.
- Facilitated communication between clients, families, schools, and service providers to enhance service delivery.
- Streamlined documentation processes, improving accuracy and compliance with regulatory requirements.
- Provided leadership, guidance, and daily support to a team of 5–6 staff members.
- Built strong relationships with clients, increasing satisfaction and ensuring consistent quality of care.
- Managed multiple priorities while maintaining accurate documentation and meeting deadlines.
Education
Bachelor of Science - Human Services
Metropolitan State University
Saint Paul, MNSkills
- Custody Operations
- Case Management
- Customer Service
- Process Improvement
- Team Collaboration
- Time Management
- Attention to Detail
- Organizational Skills
- Problem Solving
- Verbal Communication
- Active Listening
- Documentation & Record Management
- Adaptability
- Microsoft Office Suite
Timeline
Custody Operations Specialist
Computershare Inc
08.2022 - 06.2026
Operations and Case Management Coordinator
30,000 Ft
05.2020 - 01.2022
Bachelor of Science - Human Services
Metropolitan State University