Emily Wright
Duluth
Summary
Hardworking and passionate job seeker with a welcoming and bubbly personality that loves being around people. Ready to help team achieve company goals and promote an outstanding work environment. I speak both English and Spanish and had awesome opportunities to use Spanish to serve a variety of customers.
Overview
4
4
years of professional experience
Work History
Shift Leader Manager
Dairy Queen Grill & Chill
01.2021 - 08.2024
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Exercised composure under pressure and in escalated customer service scenarios.
- Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
- Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
- Kept employees operating productively and working on task to meet business and customer needs.
Janitor
Lynettes Portrait Design
01.2021 - 01.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Reduced the spread of germs by sanitizing high-touch surfaces such as doorknobs and handrails.
Education
Bachelor of Science - Nursing
Grand Canyon University
Phoenix, AZ04-2027
Skills
- Industry expertise
- Employee training
- Bilingual
- Workplace safety
- Hard work ethic
- Personable and welcoming
- Team management
- Punctual and reliable
- Handling customer complaints
- Verbal and written communication
Accomplishments
I was captain of my high school sports teams, involved in national honor society and student government, and am an honor roll student.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Playing Sports
- Running
- Working out and fitness
- Hiking
- Swimming
- Cooking and Baking
- Volunteering
- Watching Movies and TV Shows
- Music
- Social Media
- Traveling
Timeline
Shift Leader Manager
Dairy Queen Grill & Chill
01.2021 - 08.2024
Janitor
Lynettes Portrait Design
01.2021 - 01.2022
Bachelor of Science - Nursing
Grand Canyon University
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