EMILY WEIGERT
Minneapolis
Summary
Detail-oriented individual with strong interpersonal and organizational skills. Ability to work in a fast paced environment with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Bank Teller
Sunrise Banks
06.2024 - 05.2025
- Processed customer transactions accurately and efficiently, enhancing overall service quality.
- Assisted clients with account inquiries, providing exceptional support and building strong relationships.
- Implemented cash handling procedures to minimize discrepancies and ensure compliance with regulations.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Counted and packaged currency and coins.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Established rapport with new clients to increase satisfaction and loyalty.
- Referred customers to other banking departments for specialized services.
Customer Service Representative
Securian Financial
11.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy and patience.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and providing login information.
- Assisted customers with billing and reinstatements over the phone.
- Maintained meticulous documentation within the company's systems to ensure accurate records.
- Maintained and updated patient records to ensure accuracy and completeness.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to troubleshoot and manage any complications inquired by customers.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
Customer Service Representative
Miracle Ear
06.2023 - 11.2023
- Conducted outbound calls to current Miracle Ear patients, averaging 250 calls per day.
- Successfully scheduled and coordinated patients' annual visits, ensuring a smooth and efficient process.
- Maintained meticulous documentation and scheduling within the company's systems to ensure accurate records.
- Demonstrated strong technical proficiency, swiftly navigating the software and tools required for the role.
- Showed adaptability in dealing with repetitive tasks, persistently reaching out to patients who initially did not answer their phones.
- Provided personalized customer service by adapting to patients' preferences, using scripts when requested, or engaging in natural conversations.
- Displayed patience and a friendly demeanor when assisting older clientele and those with hearing problems.
- Resolved patient issues in a timely manner, often requiring research and follow-up actions.
- Maintained and updated patient records to ensure accuracy and completeness.
- Educated patients about Miracle-Ear programs and services.
- Collaborated with the team on various Miracle-Ear projects as needed.
Sales Associate and Customer Service Lead
Pandora Jewelers
10.2019 - 06.2023
- Front office sales support for retail clients
- Assisting Pandora’s store manager with daily shop management, including opening and closing procedures
- Training and guiding sales associates.
- Providing positive first impressions to welcome existing, new and potential customers.
Data Entry Assistant
Harmony Chiropractic
04.2020 - 03.2021
- Transferring patient information to updated software
- Updating and correcting errors in patient documents and adding new patients
- Sorted documents and maintained organized filing process.
Security Officer
G4S Solutions USA
05.2017 - 03.2019
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reporting and dealing with emergency situations
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
Bachelor Candidate of Art - Illustration
MONTSERRAT COLLEGE OF ART
Beverly, MA2015
Associate - Fine Arts
BRISTOL COMMUNITY COLLEGE
Fall River, MA2013
undefined
BRISTOL COUNTY AGRICULTURAL HIGH SCHOOL
Fall River, MA2008
Skills
- Sales Expertise
- Guest Relations
- Excellent People Skills
- Multitasking Strengths
- Cash Register Operation
- Stocking and Replenishing
- Listening Skills
- Credit and Cash Transactions
Timeline
Bank Teller
Sunrise Banks
06.2024 - 05.2025
Customer Service Representative
Securian Financial
11.2023 - 02.2024
Customer Service Representative
Miracle Ear
06.2023 - 11.2023
Data Entry Assistant
Harmony Chiropractic
04.2020 - 03.2021
Sales Associate and Customer Service Lead
Pandora Jewelers
10.2019 - 06.2023
Security Officer
G4S Solutions USA
05.2017 - 03.2019
Associate - Fine Arts
BRISTOL COMMUNITY COLLEGE
undefined
BRISTOL COUNTY AGRICULTURAL HIGH SCHOOL
Bachelor Candidate of Art - Illustration
MONTSERRAT COLLEGE OF ART
Similar Profiles
Fatima JedalFatima Jedal
Senior Treasury Analyst at Sunrise BanksSenior Treasury Analyst at Sunrise Banks
Elsie SmithElsie Smith
Relationship Banker at Sunrise BanksRelationship Banker at Sunrise Banks
Anisiia BuzunovaAnisiia Buzunova
Teller at Sunrise BanksTeller at Sunrise Banks
JOSHUA ANDERSONJOSHUA ANDERSON
2nd Tier Help Desk Technician/ Onsite HST Support at University of Minnesota2nd Tier Help Desk Technician/ Onsite HST Support at University of Minnesota
Ian BennettIan Bennett
Delivery Driver at Gina Maria's PizzeriaDelivery Driver at Gina Maria's Pizzeria