Emma Hughes
Brooklyn Park,MN
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support.
Overview
8
8
years of professional experience
Work History
Customer Care Specialist
Varitronics
Brooklyn Park, MN
01.2023 - Current
- Made 50 outbound calls while managing incoming calls and emails
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Representative
Varitronics
Brooklyn Park, MN
08.2021 - 01.2023
- Answered incoming calls while managing customer service emails
- Processed orders and returns efficiently, maintaining accurate records in the customer database.
Warehouse Worker (Seasonal)
Scholastic, Brooklyn Park
Brooklyn Park
08.2019 - 01.2024
- Maintained accuracy when unloading, sorting, staging, and reloading merchandise to ensure timely distribution
- Responsible for efficiently reshelving books, maintaining order in assigned section, and keeping the work area clean and organized
Personal Online Shopper
Lunds and Byerlys
Maple Grove, MN
10.2020 - 07.2021
- Answered phone calls when customers would have questions about their order
- Manage over 5 delivery routes, overseeing daily operations, resolving delivery issues, and ensuring customer satisfaction
Technician
Diagnostic Weight Solutions, Maple Grove
Maple Grove
12.2018 - 08.2019
- Supported clients by addressing questions, concerns, and customer service needs in a timely manner
- Provided customer service by answering calls, scheduling appointments, and assigning available rooms based on client’s needs
Education
High School Diploma -
Osseo Senior High School
Osseo06-2019
Skills
- Organized, keeps things in order
- Hard worker, stays on task
- Gives and takes directions when needed
- Customer service
- Product knowledge
- Order processing
- Relationship building
Timeline
Customer Care Specialist
Varitronics
01.2023 - Current
Customer Service Representative
Varitronics
08.2021 - 01.2023
Personal Online Shopper
Lunds and Byerlys
10.2020 - 07.2021
Warehouse Worker (Seasonal)
Scholastic, Brooklyn Park
08.2019 - 01.2024
Technician
Diagnostic Weight Solutions, Maple Grove
12.2018 - 08.2019
High School Diploma -
Osseo Senior High School