Emma LaFromboise
West St. Paul
Summary
Personable and energetic, with keen ability to connect with customers and passion for delivering exceptional service. Possesses foundational knowledge of sales techniques and customer service, along with strong organizational and communication skills. Aiming to drive sales and enhance customer satisfaction through effective product presentation and relationship-building.
Overview
2
2
years of professional experience
Work History
Cashier
Dakota Magic Casino
03.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lead Retail Sales Associate
Dollar General
01.2024 - 05.2024
- Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
- Handled cash register operations accurately, processing transactions efficiently while adhering to company policies.
- Boosted sales performance with persuasive communication skills and extensive product knowledge.
- Ensured a welcoming store atmosphere, maintaining cleanliness standards and promptly addressing any customer concerns.
- Kept shelves stocked with popular items during busy hours, reducing wait times for customers seeking specific products.
Retail Sales Associate
Macy's
03.2023 - 09.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
High School Diploma -
Moorhead Highschool
Moorhead, MN12-2022
Skills
- Cash handling
- Inventory management
- Customer service
- Relationship building
- Communication skills
- Attention to detail
- Time management
- Problem solving
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
Timeline
Cashier
Dakota Magic Casino
03.2024 - 12.2024
Lead Retail Sales Associate
Dollar General
01.2024 - 05.2024
Retail Sales Associate
Macy's
03.2023 - 09.2023
High School Diploma -
Moorhead Highschool
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