Emma Morrison
Robbinsdale
Summary
Dedicated and hard working Program Manager skilled in crisis intervention and advocacy for individuals with developmental disabilities. Proven ability to foster teamwork, encourage individuals with developmental disabilities to gain independence through trying new things, and ensuring federal and state compliance within their personal care plans.
Overview
5
5
years of professional experience
Work History
Program Manager of Residential Services
Hammer & Northeast Residences
Wayzata, MN
08.2023 - 01.2026
- Managed and facilitated meetings with six individuals interdisciplinary teams to create goals for the coming year, discuss progress on previous goals and problem solve any concerns the individual or interdisciplinary team may have.
- Monitored and maintained a set budget for the group home and helped the individuals become more independent in their personal financial goals.
- Mentored peers to ensure they understand the computer programs used to create goals for the individuals in their programs as well as understanding how to create goals that are person centered, focusing on what is important to the individual as well as important for the individual.
- Provided staff with continuous training and development opportunities. Monthly meetings were held with the staff team to discuss how we can best serve and care for the individuals living in the home.
- Led cross-functional teams in achieving strategic goals, fostering a collaborative work environment.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Created the monthly staff schedules.
- Planned outings in the community for the individuals to ensure they got to do activities they enjoy and felt integrated into the community.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Provided leadership, guidance and support to staff members.
- Advocated for social and community service programs to increase awareness and funding.
- Maintained a clean environment in the individuals home through training the staff team in this area as well as assisting the individuals in learning new skills on how to keep their environment clean.
- Helped many individuals through mental health crisis by providing emotional support, getting professional support when needed and using de-escalation techniques.
- Ensured compliance with six individuals program care plans and that their plans met state and federal regulations.
- Assisted in personal cares such as toileting, bathing and grooming.
Medical Assistant Program Manager
Hammer & Northeast Residences
Wayzata, MN
09.2021 - 08.2023
- Assisted healthcare providers in patient examinations and providing necessary information to physicians when bringing individuals to their appointments.
- Managed individuals medical appointments through scheduling, gathering any necessary information for the appointment, providing transportation and advocating for the individual at the appointment when needed.
- Conducted vital sign assessments when an individual felt unwell, ensuring accurate monitoring of individuals health statuses.
- Educated staff team on treatment plans and medication instruction for the individuals.
- Coordinated with interdisciplinary teams regarding individuals health concerns or plans to be implemented based on physician recommendations.
- Ensured the monthly medication cycle fill was accurate and completed weekly checks to ensure we had all medication inventory needed.
- Organized and ordered medical equipment.
- Assisted individuals in personal cares such as toileting, showering and grooming.
- Scheduled activities for the individuals to go out into the community and do things they enjoy.
- Weekly grocery shopping to ensure there was enough groceries to follow the menu created by the company dietician.
Direct Support Professional
Hammer & Northeast Residences
Wayzata, MN
09.2020 - 09.2021
- Provided personalized care and support to individuals with developmental disabilities.
- Assisted individuals in daily living activities, promoting independence and self-sufficiency.
- Implemented individualized care plans, ensuring adherence to specific needs and goals as written on their support plans.
- Advocated for individuals rights and needs, fostering a supportive environment for personal growth.
- Maintained clean, safe, and well-organized environment for the individuals and helped them to learn new skills regarding how to keep their environment clean.
- Documented progress notes thoroughly to track individuals achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Encouraged and supported individuals to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both individuals and staff members involved.
Education
High School Diploma -
Champlin Park High School
Champlin, MN06.2016
Skills
- Advocacy for individuals with developmental disabilities
- Teamwork and collaboration
- Problem-solving
- Reliability
- Administrative management
- Written and verbal communication
- Training and mentoring
- Organizational skills
- Relationship building
- Interpersonal skills
- Conflict resolution
- Crisis intervention
Timeline
Program Manager of Residential Services
Hammer & Northeast Residences
08.2023 - 01.2026
Medical Assistant Program Manager
Hammer & Northeast Residences
09.2021 - 08.2023
Direct Support Professional
Hammer & Northeast Residences
09.2020 - 09.2021
High School Diploma -
Champlin Park High School